Remote Customer Support Virtual Assistant

Myvadesk; Quezon City; On-site; PHP 457,002 - 547,398; Full time

Job summary

Myvadesk is looking for a Full-Time Virtual Assistant to provide customer support remotely. In this role, you’ll manage customer inquiries and ensure an excellent experience across communication channels.

The ideal candidate has a strong background in customer service, excellent written communication skills, and experience with ticketing systems like Zendesk. Join our dynamic team and work from the comfort of your home!

Qualifications

• Experience in a customer-facing role is necessary.
• Strong written communication skills with attention to tone and clarity.
• Ability to manage customer issues calmly and professionally.

Responsibilities

• Respond to customer inquiries through various channels.
• Manage customer support tickets efficiently.
• Troubleshoot common customer issues based on provided processes.

Skills

Proven experience in customer support or client-facing communication roles

Strong written communication skills

Problem-solving abilities

Experience with support or ticketing systems

Ability to handle customer issues professionally

Multitasking abilities

Tools

Zendesk

Freshdesk

Google Workspace

Microsoft Office

Job description

Myvadesk is looking for a Full-Time Virtual Assistant to provide customer support remotely. In this role, you’ll manage customer inquiries and ensure an excellent experience across communication channels.

The ideal candidate has a strong background in customer service, excellent written communication skills, and experience with ticketing systems like Zendesk. Join our dynamic team and work from the comfort of your home!