Remote VA Success & Performance Coach

Outsource Recruiter; Philippines; Remote; PHP 600,000 - 1,000,000; Full time

Job summary

Outsource Recruiter is seeking a VA Success Manager to oversee onboarding, performance coaching, and accountability for offshore contractors. You will be the point of contact between clients and contractors, ensuring strong utilization, retention, and productivity.

The role requires coaching, clear communication, and proactive problem‑solving in a remote, international setting. Responsibilities include fostering successful working relationships, monitoring engagement and attendance, and

Qualifications

• Minimum of 3 years in HR Generalist, Contractor Success, People Operations, or similar.
• Experience in staffing, outsourcing, recruitment, or talent agency environment is required.
• Demonstrated coaching, performance management, and accountability skills in a remote environment.
• Excellent communication, problem-solving, and conflict-resolution abilities.

Responsibilities

• Serve as the primary liaison between clients and offshore contractors to facilitate productive relationships.
• Provide onboarding support, onboarding templates, and 30-60-90 day planning guidance.
• Monitor contractor utilization, attendance, productivity, and engagement with clients.
• Lead performance management initiatives and coaching conversations; document concerns and develop improvement plans.
• Coach contractors to improve performance, accountability, and professional growth.
• Assist in conflict resolution and problem-solving between clients and contractors.
• Ensure timely responses to client and contractor concerns (within 24 hours).
• Prepare and deliver monthly client reports with utilization metrics and insights.

Skills

Coaching

Performance management

Communication

Conflict resolution

Remote teamwork

Documentation

Independence

Tools

Hubstaff

Google Workspace

Job description

Outsource Recruiter is seeking a VA Success Manager to oversee onboarding, performance coaching, and accountability for offshore contractors. You will be the point of contact between clients and contractors, ensuring strong utilization, retention, and productivity.

The role requires coaching, clear communication, and proactive problem‑solving in a remote, international setting. Responsibilities include fostering successful working relationships, monitoring engagement and attendance, and