VA Success Manager (Remote)

Outsource Recruiter; Philippines; Remote; PHP 600,000 - 1,000,000; Full time

Job summary

Outsource Recruiter is seeking a VA Success Manager to oversee onboarding, performance coaching, and accountability for offshore contractors. You will be the point of contact between clients and contractors, ensuring strong utilization, retention, and productivity.

The role requires coaching, clear communication, and proactive problem‑solving in a remote, international setting. Responsibilities include fostering successful working relationships, monitoring engagement and attendance, and

Qualifications

• Minimum of 3 years in HR Generalist, Contractor Success, People Operations, or similar.
• Experience in staffing, outsourcing, recruitment, or talent agency environment is required.
• Demonstrated coaching, performance management, and accountability skills in a remote environment.
• Excellent communication, problem-solving, and conflict-resolution abilities.

Responsibilities

• Serve as the primary liaison between clients and offshore contractors to facilitate productive relationships.
• Provide onboarding support, onboarding templates, and 30-60-90 day planning guidance.
• Monitor contractor utilization, attendance, productivity, and engagement with clients.
• Lead performance management initiatives and coaching conversations; document concerns and develop improvement plans.
• Coach contractors to improve performance, accountability, and professional growth.
• Assist in conflict resolution and problem-solving between clients and contractors.
• Ensure timely responses to client and contractor concerns (within 24 hours).
• Prepare and deliver monthly client reports with utilization metrics and insights.

Skills

Coaching

Performance management

Communication

Conflict resolution

Remote teamwork

Documentation

Independence

Tools

Hubstaff

Google Workspace

Job description

About the Employer:

Outsource Recruiter is a done-for-you global recruitment solution. We help businesses build a team of quality outsourced talent one hire at a time.

Our goal is simple: To simplify the process of hiring vetted, top-tier talent in the Philippines.

Beyond hiring, we support seamless integration with onboarding templates, 1:1 planning, and ongoing accountability as a liaison between the client and their new team member.

Company core values:

• Simplicity - find the most simple solution
• Excellence - only turn excellent work
• Accountability - be responsible for your results
• Transparency - share your struggles, share your wins, ask for help
• Synergy - we can produce more together than individually

Objectives of this Role

The VA Success Managerwill support the success of offshore contractors by overseeing onboarding, performance management, coaching, engagement initiatives, contractor support, and accountability measures. This role serves as a key point of contact between clients and offshore contractors, helping ensure strong utilization, retention, productivity, continuous development, and overall team success.

Responsibilities

• Serve as the primary liaison between clients and offshore contractors, helping address communication challenges and facilitating successful working relationships.
• Provide contractor integration support, including onboarding assistance, onboarding templates, 30-60-90 day planning, and software setup guidance.
• Monitor contractor utilization, attendance, productivity, and engagement to ensure alignment with client expectations.
• Implement accountability measures and proactively identify potential performance, attendance, or engagement concerns.
• Apply a "trust but verify" approach when reviewing contractor activity, availability, and reported challenges.
• Conduct regular check-ins with contractors to identify obstacles, provide support, and improve retention.
• Lead performance management initiatives by conducting coaching conversations, tracking performance, documenting concerns, and partnering with clients to develop and execute performance improvement plans when needed.
• Coach contractors to improve performance, accountability, communication, and professional growth through regular feedback and development conversations.
• Assist in conflict resolution and problem-solving between clients and contractors to ensure timely and effective outcomes.
• Ensure client and contractor concerns are addressed promptly, with responses provided within 24 hours.
• Provide ongoing contractor support and guidance to help maintain productivity, accountability, and engagement.
• Prepare and deliver monthly client reports, including utilization metrics, attendance trends, engagement insights, contractor feedback, and key recommendations.
• Maintain accurate records, documentation, and contractor-related reports within company systems.

Required Skills and Qualifications

• Minimum of 3 years of experience in an HR Generalist, Contractor Success, People Operations, or similar role.
• Previous experience in a staffing, outsourcing, recruitment, or talent agency environment is required.
• Demonstrated experience coaching employees or contractors, managing performance, driving accountability, and handling workplace concerns in a remote environment.
• Strong coaching, mentoring, and feedback skills, with the ability to influence performance improvement through constructive conversations.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Experience supporting remote teams and managing accountability.
• Strong attention to detail, organization, and documentation skills.
• Ability to work independently while managing multiple priorities.
• Proficiency in Hubstaff, including monitoring utilization and attendance.
• Strong proficiency with Google Workspace and other remote collaboration tools.