Remote US Healthcare Scheduler: Growth & Benefits

SmartScale360 Careers; Philippines; Remote; PHP 457,000 - 547,000; Full time

Benefits offered by this job

10 Days PTO

Annual appraisal

Healthcare benefits

Career growth opportunities

Job summary

SmartScale360 is hiring a US Healthcare Scheduling Coordinator to support our U.S.-based home care clients by coordinating caregiver schedules, ensuring patient coverage, and maintaining accurate records.

If you have experience in healthcare scheduling, home care scheduling, patient coordination, caregiver scheduling, workforce management, or staffing coordination, we'd love to hear from you.

Qualifications

• At least 1 year of experience in Healthcare Scheduling, Home Care Scheduling, Patient Coordination, Workforce Management, Dispatching, Staffing Coordination, or similar roles.
• Experience supporting U.S. Healthcare, Home Care, Staffing, Healthcare BPO, or Medical accounts.
• Excellent English communication skills (written and verbal).
• Strong organizational, multitasking, and problem-solving skills.
• Experience using scheduling or workforce management software.

Responsibilities

• Coordinate caregiver schedules to ensure continuous patient coverage.
• Monitor attendance, call-offs, and schedule adherence while resolving conflicts.
• Fill open shifts by coordinating caregiver replacements and schedule changes.
• Communicate with caregivers, patients, clients, and internal teams for updates and support.
• Maintain accurate scheduling records using workforce management platforms.
• Generate scheduling, staffing, and attendance reports for daily operations.
• Support workforce management activities while maintaining service levels.
• Track scheduling issues and identify opportunities to improve efficiency.
• Provide administrative support for daily scheduling and coordination activities.

Skills

Healthcare scheduling

Home care scheduling

Patient coordination

Workforce management

Dispatching

Staffing coordination

English communication

Remote work

Excel reporting

Tools

WellSky

AxisCare

ClearCare

CareSmartz360

NICE

Verint

Google Workspace

Microsoft Office

Slack

Zoom

Microsoft Teams

Job description

SmartScale360 is hiring a US Healthcare Scheduling Coordinator to support our U.S.-based home care clients by coordinating caregiver schedules, ensuring patient coverage, and maintaining accurate records.

If you have experience in healthcare scheduling, home care scheduling, patient coordination, caregiver scheduling, workforce management, or staffing coordination, we'd love to hear from you.