Remote Travel Support Specialist - Sabre Pro

Booth; Philippines; Teletrabalho; PHP 290 000 - 603 000; Tempo integral

Resumo da oferta

Pay Later Travel is seeking a dedicated Support Specialist to assist customers during their booking journey. You will handle ticketing, rebookings, refunds, and schedule changes, using Sabre GDS and CRM tools to ensure smooth resolutions.

Strong communication and adaptability are essential for remote collaboration. You will work across inbound channels like phone and live chat, delivering accurate and empathetic support while upholding company values and striving for continuous improvement in

Qualificações

• Travel Operations experience
• Proficiency with Sabre and fare rules compliance
• Strong communication via phone and written channels
• Adaptable and tech-savvy in a fast-paced remote environment
• Accountability and drive to deliver high standard work every day

Responsabilidades

• Provide accurate, timely, empathetic support throughout the customer journey.
• Handle ticketing, rebookings, refunds, and schedule changes as required.
• Communicate with customers via phone, live chat, and written channels.
• Escalate issues when needed and contribute to process improvements.
• Operate Sabre GDS and CRM tools to resolve issues efficiently.

Conhecimentos

Sabre proficiency

CRM platforms

Ticketing

Clear communication

Remote support

Ferramentas

Sabre GDS

Descrição da oferta de emprego

Pay Later Travel is seeking a dedicated Support Specialist to assist customers during their booking journey. You will handle ticketing, rebookings, refunds, and schedule changes, using Sabre GDS and CRM tools to ensure smooth resolutions.

Strong communication and adaptability are essential for remote collaboration. You will work across inbound channels like phone and live chat, delivering accurate and empathetic support while upholding company values and striving for continuous improvement in