Remote Travel Support Specialist: Shape Effortless Journeys

Booth and Partners; Makati; Remote; AUD 60,000 - 80,000; Full time

Job summary

Pay Later Travel is an Australian-based fintech leader delivering flexible travel payments. As a Support Specialist, you’ll assist customers through their booking journey using Sabre GDS and CRM tools to ensure accurate, timely, and empathetic support across channels.

You may handle ticketing, rebookings, refunds, and schedule changes, working remotely with a focus on delivering high-quality service and customer confidence.

Qualifications

• Sabre proficiency enabling independent ticketing, changes, and fare-rule compliance.
• Clear communication skills for customer-facing support via phone and chat.
• Adaptability and comfort with digital tools in a fast-paced remote environment.
• Ownership mindset with urgency and commitment to high-quality work.

Responsibilities

• Deliver accurate, timely, and friendly support to resolve customer needs.
• Escalate issues when needed and share observations to improve the customer experience.
• Collaborate with peers and leaders to foster a supportive, Team-first culture.
• Understand how your role contributes to team objectives and maintain ownership of results.

Skills

Sabre Proficiency

Strong Communicator

Adaptable & Digital-First

Accountable & Driven

Tools

Sabre GDS

Job description

Pay Later Travel is an Australian-based fintech leader delivering flexible travel payments. As a Support Specialist, you’ll assist customers through their booking journey using Sabre GDS and CRM tools to ensure accurate, timely, and empathetic support across channels.

You may handle ticketing, rebookings, refunds, and schedule changes, working remotely with a focus on delivering high-quality service and customer confidence.