Global Travel Support Specialist

HireBooth; Makati; Sur place; PHP 2 013 000 - 2 907 000; Plein temps

Résumé du poste

Pay Later Travel is seeking a Support Specialist to assist travelers through their booking journey, using Sabre GDS and CRM tools to resolve inquiries and changes with accuracy and empathy, across phone, chat, and email.

You will collaborate with teammates, escalate issues when needed, and contribute to ongoing improvements, delivering timely, friendly support that helps customers travel with confidence.

Qualifications

• Full Sabre proficiency and ability to manage tickets, changes, and fare rules.
• Excellent written and verbal communication for customer support.
• Comfort with digital tools and remote work environment.

Responsabilités

• Deliver accurate, timely, and empathetic support during bookings.
• Handle ticketing, rebookings, refunds, and schedule changes.
• Escalate issues when needed and contribute to process improvements.
• Collaborate with teammates to maintain high-quality customer journeys.

Connaissances

Sabre Proficiency

Strong Communicator

Adaptable & Digital-First

Accountable & Driven

Outils

Sabre GDS

CRM platforms

Description du poste

Pay Later Travel is seeking a Support Specialist to assist travelers through their booking journey, using Sabre GDS and CRM tools to resolve inquiries and changes with accuracy and empathy, across phone, chat, and email.

You will collaborate with teammates, escalate issues when needed, and contribute to ongoing improvements, delivering timely, friendly support that helps customers travel with confidence.