Remote Travel Support Specialist: Booking & Changes

Progressive Technology; Manila; Sur place; PHP 357 000 - 580 000; Plein temps

Avantages offerts par ce poste

Flexible work arrangements

Training and development

Career advancement opportunities

Résumé du poste

Progressive Technology is seeking a Travel Support Associate to join its customer service team. You will handle flight and hotel reservations, manage itinerary changes, cancellations, refunds, and respond to travel-related enquiries with accuracy and empathy.

You will communicate via email, phone, live chat, and other channels, coordinating with airlines, hotels, and partners to ensure timely resolutions and a smooth travel experience for customers.

Qualifications

• A high school diploma or equivalent is preferred; a bachelor's degree may be advantageous.
• Candidates with customer service experience are encouraged to apply.
• Experience in travel operations or knowledge of reservations is a plus.
• Additional training in travel or CRM is beneficial.

Responsabilités

• Assist customers with new travel reservations including flights and hotels.
• Review booking details for accuracy and update passenger information.
• Explain change policies, fare differences, and cancellation terms before modifications.
• Coordinate with airlines, hotels, and partners to confirm changes.
• Respond to enquiries via email, phone, or live chat with timely updates.

Connaissances

Communication skills

Phone etiquette

CRM software

Reservation systems

GDS familiarity

Data entry

Problem solving

Customer service

Time management

Formation

High school diploma

Travel/hospitality/business degree (advantage)

Customer service experience

Travel operations training (advantage)

Outils

CRM software

Reservation platforms

Ticketing tools

GDS systems

Description du poste

Progressive Technology is seeking a Travel Support Associate to join its customer service team. You will handle flight and hotel reservations, manage itinerary changes, cancellations, refunds, and respond to travel-related enquiries with accuracy and empathy.

You will communicate via email, phone, live chat, and other channels, coordinating with airlines, hotels, and partners to ensure timely resolutions and a smooth travel experience for customers.