Sabre-Savvy Travel Support Specialist

Booth; Makati; Remote; PHP 350.000 - 520.000; Vollzeit

Zusammenfassung

Pay Later Travel is seeking a dedicated Support Specialist to assist customers through their booking journey. You will work with Sabre GDS and CRM tools, delivering accurate, timely, and empathetic support across phone, chat, and written channels in a remote setting.

Ideal candidates bring travel support experience, strong communication, and a proactive, data-driven mindset to help travelers travel with confidence in a fast-paced fintech environment.

Qualifikationen

• Proven travel support experience in a customer-facing role.
• Excellent verbal and written communication with empathy.
• Comfortable using digital tools in a fast-paced, remote setting.
• Accountable, proactive and able to own outcomes.
• Collaborative mindset and ability to work well in teams.

Aufgaben

• Provide accurate, timely, and empathetic support to customers throughout booking journeys.
• Handle ticketing, rebookings, refunds, and frontline support as needed.
• Communicate via phone, chat, and written channels with professionalism.
• Escalate issues when needed and suggest improvements to processes.
• Use Sabre GDS and CRM tools to ensure smooth resolutions.

Kenntnisse

Travel Support Experience

Strong Communicator

Adaptable & Digital-First

Accountable & Driven

Team Player

Tools

Sabre GDS

CRM platforms

Jobbeschreibung

Pay Later Travel is seeking a dedicated Support Specialist to assist customers through their booking journey. You will work with Sabre GDS and CRM tools, delivering accurate, timely, and empathetic support across phone, chat, and written channels in a remote setting.

Ideal candidates bring travel support experience, strong communication, and a proactive, data-driven mindset to help travelers travel with confidence in a fast-paced fintech environment.