Remote Travel Support Specialist — Sabre Pro

Booth; Makati; Remote; PHP 391,000 - 580,000; Full time

Job summary

Pay Later Travel is looking for a Support Specialist to assist customers throughout their booking journey, including ticketing, rebookings, refunds, and schedule changes. You’ll work across phone, live chat, and written channels using Sabre GDS and CRM tools to ensure accurate, timely, and empathetic support in a fast-paced, remote setting.

Ideal candidates have travel operations experience, strong communication skills, and a proactive, data-driven mindset.

Qualifications

• Sabre proficiency enabling ticketing, changes, and fare-rule compliance.
• Experience supporting travellers through bookings, rebooks, refunds, and schedule changes.

Responsibilities

• Deliver accurate, timely, and empathetic support across phone, chat, and written channels.
• Escalate issues when needed and share observations to improve the customer experience.
• Collaborate with peers and leaders to foster a supportive, high-performing team culture.
• Understand role contribution to team objectives and consistently own responsibilities.
• Flag workflow issues and propose improvements to enhance efficiency.

Skills

Sabre Proficiency

Travel operations experience

Strong communication

Adaptable & tech-savvy

Accountability & drive

Tools

Sabre GDS

CRM platforms

Job description

Pay Later Travel is looking for a Support Specialist to assist customers throughout their booking journey, including ticketing, rebookings, refunds, and schedule changes. You’ll work across phone, live chat, and written channels using Sabre GDS and CRM tools to ensure accurate, timely, and empathetic support in a fast-paced, remote setting.

Ideal candidates have travel operations experience, strong communication skills, and a proactive, data-driven mindset.