Senior Travel Support Specialist (Remote)

Railway Corp; Mexico; On-site; PHP 1,828,000 - 3,656,000; Full time

Benefits offered by this job

Remote work

Learning budget

Global training

Internal mobility

Annual leave & holidays

Offsite in Thailand

Job summary

blithequark is seeking a Senior Customer Support Specialist to join the team remotely. You will deliver exceptional service, resolve customer complaints, and support both customers and operators across our travel platform.

You will be the frontline ambassador, handling inquiries via phone, email, or chat, and collaborating with internal teams to resolve issues quickly and effectively. A strong command of English and experience in travel support are highly valued.

Qualifications

• Up to 2-3 years of experience in customer support.
• Excellent verbal and written English communication.
• Knowledge of Internet services and SQL is a plus.
• Self-organized with strong time management and multitasking.
• Able to work collaboratively across teams to resolve issues.
• Comfortable dealing with diverse customers and handling complaints.

Responsibilities

• Resolve customer complaints via phone, email, or chat in a courteous manner.
• Provide information to customers and operators to meet their needs.
• Coordinate with colleagues to resolve issues.
• Address negative reviews and support cases to identify and fix problems.
• Suggest improvements to workflows and customer service processes.
• Maintain regular contact with Transport Operators to align needs.

Skills

English fluency

Communication

Multitasking

Time management

Problem solving

Team collaboration

Adaptability

Tools

SQL

Internet services

Job description

blithequark is seeking a Senior Customer Support Specialist to join the team remotely. You will deliver exceptional service, resolve customer complaints, and support both customers and operators across our travel platform.

You will be the frontline ambassador, handling inquiries via phone, email, or chat, and collaborating with internal teams to resolve issues quickly and effectively. A strong command of English and experience in travel support are highly valued.