Travel Concierge & Booking Specialist

REMOTE STAFF, INC.; Makati; On-site; PHP 335,000 - 446,000; Full time

Job summary

REMOTE STAFF, INC. seeks a Travel Support Agent to handle incoming calls for travel assistance, manage flight changes, and offer promos. You will pursue sales opportunities and provide accurate itineraries with strong customer focus.

The role requires airline ticketing experience, Amadeus GDS proficiency, and excellent communication. Independent work ability and multitasking are essential traits for success.

Qualifications

• Experience in airline ticketing and booking.
• Proficient in Amadeus GDS.
• Strong sales skills with a proven track record.
• Excellent communication skills.
• Ability to handle inbound and outbound calls.
• Exceptional customer service skills.
• Ability to work independently and unsupervised.
• Great problem solving skill.
• Strong multitasking and time management abilities.
• Attention to detail.

Responsibilities

• Handle incoming calls for travel assistance and make outgoing calls for follow-ups, confirmations, and promotions
• Identify and pursue sales opportunities and offer additional travel products and services
• Manage flight changes, cancellations, and re-bookings and provide accurate travel itineraries
• Provide relevant information regarding flights, tours, accommodation, transport, travel insurance, travel dates and cost
• Address customer inquiries and resolve issues and maintain a positive attitude towards customers
• Social Media and Marketing collaterals (Flyers, Brochures)

Skills

Airline ticketing

Sales skills

Customer service

Communication

Time management

Independence

Problem solving

Multitasking

Attention to detail

Tools

Amadeus GDS

Job description

REMOTE STAFF, INC. seeks a Travel Support Agent to handle incoming calls for travel assistance, manage flight changes, and offer promos. You will pursue sales opportunities and provide accurate itineraries with strong customer focus.

The role requires airline ticketing experience, Amadeus GDS proficiency, and excellent communication. Independent work ability and multitasking are essential traits for success.