Remote Customer Support Specialist - Travel Perks & Growth

The Elitejob; Philippines; Remote; PHP 248,000 - 413,000; Full time

Benefits offered by this job

Competitive hourly pay with bonuses

Fully remote – work from home

Health, dental, and vision insurance (

401(k) with company match

Paid time off, holidays, and wellness

Travel benefits and discounts

Job summary

Progressive Technology, in collaboration with Delta, is seeking highly motivated and customer-focused individuals to join our remote team as Customer Support Specialists.

This is an excellent opportunity to grow professionally while working from home; you will be the first point of contact for customers, providing exceptional support and delivering a world-class experience aligned with our commitment to excellence.

Qualifications

• High school diploma or equivalent; associates or bachelor's degree is a plus.
• Proven communication skills and comfort with technology.
• Experience with CRM systems and remote collaboration is preferred.

Responsibilities

• Serve as frontline support for customer inquiries via phone, email, or chat.
• Provide accurate information on Delta's services, products, travel policies, and promotions.
• Resolve issues quickly while maintaining professionalism and empathy.
• Document customer interactions thoroughly in the CRM system.
• Collaborate with internal departments to resolve customer concerns.
• Stay updated on product features, services, and policy changes.
• Meet performance goals for response time and customer satisfaction.

Skills

High communication skills

CRM software proficiency

Microsoft Office proficiency

Multitasking in fast-paced environment

Customer-centric mindset

Independent remote worker

Education

High school diploma or equivalent

Associate's degree

Bachelor's degree

Tools

CRM software

Microsoft Office

Job description

Progressive Technology, in collaboration with Delta, is seeking highly motivated and customer-focused individuals to join our remote team as Customer Support Specialists.

This is an excellent opportunity to grow professionally while working from home; you will be the first point of contact for customers, providing exceptional support and delivering a world-class experience aligned with our commitment to excellence.