Remote Travel Support Specialist – Sabre Pro

Booth; Makati; Remote; PHP 469,000 - 725,000; Full time

Job summary

Pay Later Travel is hiring a Support Specialist to assist customers through booking journeys, ticketing, rebookings, refunds, and frontline support. You will handle inquiries via phone, live chat, and written channels, using Sabre GDS and CRM tools to ensure accurate, timely resolutions.

You will work in a remote-friendly environment, collaborating with a global team, and focusing on empathetic, data-driven customer service that supports confident travel experiences.

Qualifications

• Travel support experience required.
• Excellent communication via phone and written channels.
• Ability to adapt and use digital tools in a fast-paced, remote environment.
• Strong ownership mindset and urgency in delivering high-quality work.

Responsibilities

• Be customer obsessed: deliver accurate, timely, and friendly support that builds trust and resolves customer needs.
• Be a team player: collaborate with peers and leaders to foster a supportive, high-performance culture.
• Have clear goals: understand impact on team objectives and own your responsibilities.
• Identify problems and don’t tolerate them: flag issues and propose improvements.
• Be data-led – test & learn: use data to prioritize tasks and improve impact.

Skills

Travel support experience

Strong communicator

Adaptable & digital-first

Accountable & driven

Tools

Sabre GDS

CRM platforms

Job description

Pay Later Travel is hiring a Support Specialist to assist customers through booking journeys, ticketing, rebookings, refunds, and frontline support. You will handle inquiries via phone, live chat, and written channels, using Sabre GDS and CRM tools to ensure accurate, timely resolutions.

You will work in a remote-friendly environment, collaborating with a global team, and focusing on empathetic, data-driven customer service that supports confident travel experiences.