Remote Tenant Experience Specialist

PENBROTHERS; Makati; On-site; PHP 312,000 - 402,000; Full time

Job summary

Penbrothers is seeking a Tenant Relations Associate to deliver a responsive, customer-centric tenant experience across multiple channels. You will manage enquiries, coordinate with internal teams, and help optimize daily operations to ensure satisfaction.

Ideal candidates have 1–3 years in customer service or related fields, strong communication skills, and a proactive, team-oriented mindset to thrive in a fast-paced environment.

Qualifications

• 1–3 years of relevant customer-facing experience.
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Responsibilities

• Deliver a customer-centric experience across WhatsApp, emails, and calls.
• Respond to tenants' inquiries and triage issues across channels.
• Collaborate with Tenant Concierge Manager and Experience Managers to ensure smooth operations.
• Raise tickets and relay to internal teams for resolution.
• Create daily field staff schedules for housekeeping and facilities teams.
• Support efforts to improve online reputation through tenant feedback and reviews.

Skills

English proficiency

Customer empathy

Calm under pressure

Positive attitude

Well organized

Attention to detail

Job description

Penbrothers is seeking a Tenant Relations Associate to deliver a responsive, customer-centric tenant experience across multiple channels. You will manage enquiries, coordinate with internal teams, and help optimize daily operations to ensure satisfaction.

Ideal candidates have 1–3 years in customer service or related fields, strong communication skills, and a proactive, team-oriented mindset to thrive in a fast-paced environment.