Remote Patient Referral Coordinator

Pearl; Philippines; Remote; PHP 1,510,000 - 2,266,000; Full time

Benefits offered by this job

Competitive Salary

Fully Remote

Generous PTO

Health Coverage for PH-based talents

Mentorship

Learning & Development

Global Networking

Job summary

Pearl Talent is hiring a Patient Referral Coordinator to support urgent care referrals for US patients. You will outreach, explain the importance of referrals, and help patients book appointments via the internal dashboard or through follow-ups.

The role scales with increasing referral volume and requires strong communication and empathy. Candidate experience with healthcare coordination, outbound calls, and CRM usage is essential.

Qualifications

• 2+ years of experience in patient-facing healthcare coordination, medical customer service, or healthcare BPO roles involving outbound phone communication.
• Experience working directly with US-based patients, clients, or customers by phone.
• Experience navigating CRM, scheduling, or patient management dashboards.

Responsibilities

• Call referral-eligible patients flagged by the platform, starting at approximately 5 patients per day and scaling over time.
• Explain in plain language why a specialist referral is needed based on the patient's care gap.
• Address patient objections and questions with empathy, guiding them toward booking without pressure.
• Book appointments directly through the internal dashboard or coordinate with the patient's preferred provider.
• Maintain a booking conversion rate of 80%+ across all eligible patients contacted.
• Leave voicemails and send text/email follow-ups for patients who don't answer on the first attempt.
• Re-contact patients from previous days who have not yet booked.
• Research and answer patient questions about insurance, logistics, or referral reasoning.
• Escalate clinical questions outside scope to the appropriate internal contact.
• Review overnight patient notifications each morning via the internal dashboard.
• Update patient status (booked, no answer, declined, follow-up needed) using the platform's workflow tools.
• Access and review medical record summaries to understand patient context before calling.
• Handle Protected Health Information (PHI) in accordance with HIPAA and company data protocols.
• Maintain accurate documentation of all patient interactions.

Skills

English fluency

US healthcare experience

CRM proficiency

Outbound calls

Independent worker

Scheduling experience

Tools

CRM software

Scheduling dashboards

Job description

Pearl Talent is hiring a Patient Referral Coordinator to support urgent care referrals for US patients. You will outreach, explain the importance of referrals, and help patients book appointments via the internal dashboard or through follow-ups.

The role scales with increasing referral volume and requires strong communication and empathy. Candidate experience with healthcare coordination, outbound calls, and CRM usage is essential.