Remote Technical Support Specialist – Shopify & CRO

Aidey; Philippines; Remote; PHP 279,000 - 469,000; Full time

Job summary

Aidey, an AI-first BPO powering AI-native companies, is hiring a Technical Support Specialist (Associate) to deliver prompt, high-quality responses to customer inquiries. You will probe each customer’s background and goals to tailor support and ensure clear resolution.

The role requires strong English, hands-on HTML/CSS, SaaS app experience, and familiarity with HubSpot or similar CRMs. This remote Philippines role includes rotating shifts and on-call coverage, with a customer-first mindset.

Qualifications

• Must have excellent English communication skills, written and spoken.

Responsibilities

• Monitor and respond to real-time inquiries with clear, helpful guidance.
• Open and track Jira tickets, escalating when needed.
• Understand the customer's business size and goals to tailor support.
• Advise on CRO best practices with CRO experts.

Skills

English proficiency

SaaS support

HTML & CSS

HubSpot CRM

Shopify experience

Live chat support

CRO knowledge

Problem solving

Team player

Job description

Aidey, an AI-first BPO powering AI-native companies, is hiring a Technical Support Specialist (Associate) to deliver prompt, high-quality responses to customer inquiries. You will probe each customer’s background and goals to tailor support and ensure clear resolution.

The role requires strong English, hands-on HTML/CSS, SaaS app experience, and familiarity with HubSpot or similar CRMs. This remote Philippines role includes rotating shifts and on-call coverage, with a customer-first mindset.