Remote Technical Support Specialist: Connectivity & Store Ops

Outsource Access, Inc.; Cagayan de Oro; Remote; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Health & Wellness

Group Life Insurance

Paid leave credits

Overtime pay

Night differential

13th month pay

Performance incentives

Government-mandated benefits covered

Job summary

Outsource Access, Inc. is seeking a remote IT support specialist to keep franchise operations online across locations. You’ll diagnose network, hardware, and SaaS issues, guide non-technical staff, and own tickets from start to finish.

This role requires strong remote work setup, excellent documentation, and collaboration with vendors. You’ll use TeamViewer, AnyDesk, Zendesk and Jira to resolve incidents and maintain system stability for retail sites.

Qualifications

• Experience diagnosing network, hardware, and SaaS issues.
• Ability to guide non-technical staff through steps calmly.
• Proficient with remote support tools such as TeamViewer and AnyDesk.
• Experience using Zendesk or Jira for ticketing.
• Maintains thorough documentation for future reference.

Responsibilities

• Troubleshoot connectivity issues and ensure business continuity.
• Guide store staff through hardware setups and system checks.
• Own tickets from report to resolution and document outcomes.
• Coordinate with vendors and provide clear evidence for complex issues.
• Maintain remote access and security best practices.

Skills

Root-cause analysis

Networking fundamentals

Remote desktop tools

Documentation

Customer-facing communication

Tools

TeamViewer

AnyDesk

Zendesk

Jira

Firewalls

Job description

Outsource Access, Inc. is seeking a remote IT support specialist to keep franchise operations online across locations. You’ll diagnose network, hardware, and SaaS issues, guide non-technical staff, and own tickets from start to finish.

This role requires strong remote work setup, excellent documentation, and collaboration with vendors. You’ll use TeamViewer, AnyDesk, Zendesk and Jira to resolve incidents and maintain system stability for retail sites.