Remote IT Support Specialist - Client-Focused Problem Solver

My IT Crew; Manila, Makati; Remote; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Remote work

Job summary

My IT Crew is seeking an IT Support Specialist to ensure clients' technology runs smoothly and reliably. You will troubleshoot Windows devices, Microsoft 365, and network components while delivering a high-touch client experience.

In this remote role, you will communicate effectively, manage a ticket queue, and collaborate with the team during weekly trainings to drive client success and company growth. EST support hours are provided for real-world impact.

Qualifications

• Hands-on troubleshooting across Windows devices and Microsoft 365 environments.
• Experience managing tickets and communicating with clients to manage expectations.
• Strong customer service mindset with clear, professional communication.
• Familiarity with remote support tools and documentation.

Responsibilities

• Serve on the front lines ensuring clients' technology runs smoothly.
• Own client communication, build rapport, and manage expectations.
• Prioritize and manage ticket queue; handle escalations calmly.
• Contribute to a knowledge base with clear, actionable docs.
• Act as liaison between clients and vendors for incident resolution.
• Collaborate in weekly meetings and trainings to improve service.
• Lead by example with accountability and proactive support.

Skills

Troubleshooting

Customer service

Communication

Remote support

Documentation

Team collaboration

Ticket management

Tools

Windows Server

Active Directory

Group Policies

Microsoft 365

Hyper-V

DNS

DHCP

Remote Desktop/RemoteApps

Job description

My IT Crew is seeking an IT Support Specialist to ensure clients' technology runs smoothly and reliably. You will troubleshoot Windows devices, Microsoft 365, and network components while delivering a high-touch client experience.

In this remote role, you will communicate effectively, manage a ticket queue, and collaborate with the team during weekly trainings to drive client success and company growth. EST support hours are provided for real-world impact.