Remote Technical Support & Release Manager

Cloudstaff

Philippines

On-site

PHP 1,803,968 - 3,006,614

Full time

14 days+

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Benefits offered by this job

Comprehensive health and life insurance

Flexible leave credits

Quarterly perks boxes

Annual Performance Review with Salary Increase

Company-provided PC/Laptop

Mental Wellness Employee Assistance program

Job summary

A leading outsourcing company is seeking a Technical Support & Release Manager to join their team in the Philippines. The role focuses on supporting new client installations, resolving technical issues, and managing software releases. Ideal candidates should have experience in technical support and troubleshooting, as well as familiarity with SQL Server and Snowflake. The position offers comprehensive perks, including health insurance, flexible leave, and opportunities for career advancement.

Qualifications

Experience in technical support, release management, QA, or systems administration.
Ability to manage multiple priorities in a fast-paced environment.
Experience managing access controls, permissions, and security groups.

Responsibilities

Support new client installations, onboarding, and configuration troubleshooting.
Resolve technical issues across software installations and client environments.
Coordinate software releases for various environments.