Remote-Ready End User IT Support Lead

eClerx; Manila; On-site; PHP 1,200,000 - 1,500,000; Full time

Job summary

A leading technology services provider in Manila is looking for an Associate Process Manager to lead end-user technology support operations. The role requires a strong IT background with at least 8 years of experience and 2 years in a leadership position. Responsibilities include managing a 24x7 support operation, ensuring high-quality service delivery, and leading a diverse team. Ideal candidates will possess ITIL knowledge and excellent leadership skills. This position offers an opportunity to drive operational excellence in a dynamic environment.

Qualifications

• 8–10 years of IT experience with at least 2 years in a leadership role managing end-user support.
• Proven experience managing 24x7 IT operations across multiple delivery sites.
• Strong understanding of ITIL practices and endpoint management systems.

Responsibilities

• Lead and manage end-user technology support operations.
• Ensure high-quality IT service delivery to internal employees.
• Oversee daily operations of Service Desk and Support teams.

Skills

Leadership

Problem-solving

Communication

Adaptability

Strategic planning

Education

Bachelor’s degree in Information Technology, Computer Science, or related discipline

Tools

ServiceNow

Jira

SCCM

Intune

Job description

A leading technology services provider in Manila is looking for an Associate Process Manager to lead end-user technology support operations. The role requires a strong IT background with at least 8 years of experience and 2 years in a leadership position. Responsibilities include managing a 24x7 support operation, ensuring high-quality service delivery, and leading a diverse team. Ideal candidates will possess ITIL knowledge and excellent leadership skills. This position offers an opportunity to drive operational excellence in a dynamic environment.