Remote Technical Support Lead (SQL, Windows, Networking)

Michael Page; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Fully Remote Work

Competitive salary packages

Comprehensive HMO coverage

Allowances for job-related expenses

Job summary

Michael Page is seeking a Technical Support Specialist to serve as the primary contact for technical issues. The role requires at least 5 years of experience in technical support, strong troubleshooting skills, and proficiency in SQL Server Administration. The position is fully remote and includes competitive salary packages, comprehensive health coverage, and allowances for job-related expenses. Ideal candidates must excel in communication and demonstrate a collaborative mindset while resolving complex issues for customers.

Qualifications

• Minimum of 5 years of experience in a technical support role.
• Proven track record of independently resolving complex cases.
• Strong attention to detail in case follow-through.

Responsibilities

• Serve as the main contact for technical support cases.
• Resolve advanced technical issues in dataPARC software.
• Lead technical projects like server migrations.
• Provide training to customers on product functionality.
• Mentor junior team members.

Skills

Technical support experience

Troubleshooting skills

SQL Server Administration

Communication skills

Customer service

Tools

Microsoft Windows Client

Microsoft Server OS

Active Directory

TCP/IP networking

Job description

Michael Page is seeking a Technical Support Specialist to serve as the primary contact for technical issues. The role requires at least 5 years of experience in technical support, strong troubleshooting skills, and proficiency in SQL Server Administration. The position is fully remote and includes competitive salary packages, comprehensive health coverage, and allowances for job-related expenses. Ideal candidates must excel in communication and demonstrate a collaborative mindset while resolving complex issues for customers.