Remote Technical Support Pro - Customer-First Engineer

Three Peaks International Pty Ltd; Metro Manila; On-site; PHP 1,823,708 - 3,039,513; Full time

Benefits offered by this job

Competitive pay

Permanent remote setup

Annual performance review

Job summary

Three Peaks International Pty Ltd is looking for a Technical Support Specialist to provide exceptional support for our top clients. You will handle support tickets, assist customers via email, chat, and phone, and ensure satisfaction.

The ideal candidate has at least 2 years of technical support experience and excellent communication skills. This role offers competitive pay, a permanent remote setup, and day shifts aligned with AU business hours.

Qualifications

• Minimum of 2 years’ experience in a technical and customer support role.
• Familiarity with CRM/ticketing systems.
• Strong problem-solving abilities.

Responsibilities

• Respond to support tickets via email, providing timely assistance.
• Handle inbound support calls with effective problem-solving solutions.
• Maintain high product knowledge to assist with inquiries.

Skills

Technical support experience

Customer service orientation

Excellent communication skills

Problem-solving abilities

Tools

CRM/ticketing systems

Email systems

Chat systems

Job description

Three Peaks International Pty Ltd is looking for a Technical Support Specialist to provide exceptional support for our top clients. You will handle support tickets, assist customers via email, chat, and phone, and ensure satisfaction.

The ideal candidate has at least 2 years of technical support experience and excellent communication skills. This role offers competitive pay, a permanent remote setup, and day shifts aligned with AU business hours.