Technical Support Specialist

Satellite Office; Metro Manila; On-site; PHP 320,000 - 520,000; Full time

Job summary

Satellite Office in Manila is building a Manila-based support team to be the front line for customer calls and emails, providing initial diagnostics and logging every case with care.

You will help customers set up software licenses, upload files, configure systems, and troubleshoot connectivity and subscriptions for field hardware. You'll document all interactions to our standard and grow into solving technical faults with Australian specialists.

Qualifications

• Experience in a customer-facing, problem-solving role.
• Strong communication skills and a customer-first attitude.
• Comfort with electronic documentation and learning new software systems.
• Willingness to work rotating shifts aligned to Australian business hours.

Responsibilities

• First point of contact for calls and emails; log and qualify each case.
• Assist setup: license activation, file uploads, and configuration across platforms.
• Troubleshoot connectivity and subscription setup for field hardware and services.
• Manage user accounts and access across multiple systems.
• Advance to diagnosing faults and escalate to Australia specialists when needed.
• Document cases, reports and feedback clearly to team standards.

Skills

Customer service experience

Communication skills

Troubleshooting

Documentation skills

Shift flexibility (Australian hours)

Job description

About the Role

Our client is a fast-growing, global provider of positioning and automation technology, supporting customers across surveying, machine control and related industries. As they scale their Australian support operation, they're building out a Manila-based support team to be the front line for customer calls and emails — with a clear, structured path into deeper technical diagnostics as you grow into the role.

What You'll Do

Be the first point of contact for customer calls and emails, logging and qualifying every case with care.

• Help customers get set up — software licence activation, file uploads, and configuration across enterprise platforms.

• Troubleshoot connectivity and subscription setup for specialised field hardware and services.

• Manage user accounts and access across multiple customer-facing systems.

• Grow into diagnosing and resolving technical faults directly, escalating to Australia-based specialists when needed.

• Document everything clearly — cases, reports, and product feedback — to the standard the team relies on.

What You'll Bring

• Strong communication skills and a genuinely customer-first attitude, even under call-volume pressure.

• Comfort with electronic documentation and picking up new software systems.

• A problem-solving mindset and the discipline to document things properly the first time.

• Experience in a customer-facing, problem-solving role.

• Willingness to work a rotating early-morning or afternoon shift aligned to Australian business hours.

Nice to Have

• Background in survey, machine control, auto-electrical, or design/engineering fields is a strong plus — but not required. Full training is provided.

What's In It For You

• A genuine growth path — the role is deliberately staged so you build toward full technical ownership rather than being thrown in on day one.

• Structured onboarding, including a customised training program built specifically for this client's culture and customer-experience standards.

• Work with globally-used industry systems and specialised field technology.

• Be part of a close-knit support team solving real, high-volume problems for an international client base.

Call to Action

If you're the kind of person who stays calm when the phones won't stop ringing and takes pride in getting the details right — we want to hear from you. Apply now and take the first step toward a technical support career with real room to grow.