Technical Support Specialist - Customer-Facing Troubleshooter

Satellite Office; Metro Manila; On-site; PHP 201,000 - 357,000; Full time

Job summary

Satellite Office is seeking a Technical Customer Support Representative to join its Customer Support team. You will be the first point of contact for customers across Australia, providing responsive support through calls and emails, assisting with software activation, file uploads, account access, connectivity, and subscription setup while developing your troubleshooting skills.

With structured training, you will grow into advanced diagnostics and resolution, collaborate with the team, log

Qualifications

• Experience in a customer-facing, problem-solving, or technical support role.
• Strong verbal and written communication skills with a customer-first approach.
• Calm and professional attitude when handling high-volume inquiries.
• Comfortable using electronic documentation and learning new software systems.

Responsibilities

• Serve as the first point of contact for customer calls and emails, logging and qualifying cases.
• Assist customers with software activation, file uploads, configuration, and setup across enterprise platforms.
• Troubleshoot connectivity issues and subscription setup for specialised field hardware and services.
• Manage user accounts, permissions, and access across multiple customer-facing systems.
• Diagnose and resolve technical faults, escalating complex issues to Australia-based specialists when needed.
• Maintain accurate documentation of customer cases, technical reports, and product feedback.
• Deliver a consistently professional and customer-focused experience, even during high call volume periods.
• Collaborate with the wider support team to ensure issues are resolved and customers receive timely updates.

Skills

Customer-facing

Problem-solving

Technical support

Verbal communication

Written communication

Attention to detail

Documentation

Learning ability

Shift work

Job description

Satellite Office is seeking a Technical Customer Support Representative to join its Customer Support team. You will be the first point of contact for customers across Australia, providing responsive support through calls and emails, assisting with software activation, file uploads, account access, connectivity, and subscription setup while developing your troubleshooting skills.

With structured training, you will grow into advanced diagnostics and resolution, collaborate with the team, log