Technical Support Specialist

Satellite Office; Pasig; On-site; PHP 391,000 - 580,000; Full time

Job summary

Satellite Office in Manila is building out a Manila-based support team to be the front line for customer calls and emails, with a clear path into deeper technical diagnostics as you grow into the role.

You will be the first point of contact for customers, handling licensing, configuration tasks, and fast-tracking issues during Australian business hours, with comprehensive onboarding and hands-on training to advance technical ownership.

Qualifications

• Strong communication and a genuine customer-first attitude.
• Ability to document clearly and use multiple software systems.
• Problem-solving mindset with disciplined, first-time accuracy.
• Experience in a customer-facing, problem-solving role.
• Willingness to rotate shifts aligned to Australian business hours.

Responsibilities

• Be the first point of contact for customer calls and emails.
• Log and qualify every case with care.
• Help customers set up software licences and configurations.
• Troubleshoot connectivity and subscription setup for field hardware.
• Document cases and feedback to team standards.

Skills

Clear communication

Customer focus

Documentation

Software familiarity

Problem solving

Job description

About the Role

Our client is a fast-growing, global provider of positioning and automation technology, supporting customers across surveying, machine control and related industries. As they scale their Australian support operation, they're building out a Manila-based support team to be the front line for customer calls and emails — with a clear, structured path into deeper technical diagnostics as you grow into the role.

What You'll Do

Be the first point of contact for customer calls and emails, logging and qualifying every case with care.

• Help customers get set up — software licence activation, file uploads, and configuration across enterprise platforms.
• Troubleshoot connectivity and subscription setup for specialised field hardware and services.
• Manage user accounts and access across multiple customer-facing systems.
• Grow into diagnosing and resolving technical faults directly, escalating to Australia-based specialists when needed.
• Document everything clearly — cases, reports, and product feedback — to the standard the team relies on.

What You'll Bring

• Strong communication skills and a genuinely customer-first attitude, even under call-volume pressure.
• Comfort with electronic documentation and picking up new software systems.
• A problem-solving mindset and the discipline to document things properly the first time.
• Experience in a customer-facing, problem-solving role.
• Willingness to work a rotating early-morning or afternoon shift aligned to Australian business hours.

Nice to Have

• Background in survey, machine control, auto-electrical, or design/engineering fields is a strong plus — but not required. Full training is provided.

What's In It For You

• A genuine growth path — the role is deliberately staged so you build toward full technical ownership rather than being thrown in on day one.
• Structured onboarding, including a customised training program built specifically for this client's culture and customer-experience standards.
• Work with globally-used industry systems and specialised field technology.
• Be part of a close-knit support team solving real, high-volume problems for an international client base.