Remote Technical Support Specialist - B2B SaaS

Outsourced Quality Assured Services Inc. (ISO Certified); Philippines; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

HMO With 1 free dependent

Job summary

Outsourced Quality Assured Services Inc. (ISO Certified) is hiring a Technical Customer Support Representative to support customers across our product portfolio.

This 100% remote role focuses on troubleshooting, knowledge-building, and collaboration with cross-functional teams to resolve issues. The ideal candidate will have 2+ years in a B2B SaaS support role, strong Excel/Sheets skills, SQL familiarity, and excellent communication abilities, with a mindset to learn and grow within our

Qualifications

• 2+ years working as a Technical Customer Support Representative in a B2B SaaS environment.
• Proficiency with Microsoft Excel and/or Google Sheets; ability to create formulas.
• Familiarity with SQL and relational databases.
• Excellent written and verbal communication skills.
• Willingness to learn and grow with the LinkSquares values and adapt to changing priorities.
• Enjoy helping people and solving problems, even when challenging.
• Curious, tech-savvy, and eager to learn LinkSquares tools and troubleshooting processes.
• Strong problem-solving skills to troubleshoot and report customer/internal bugs.
• Detail-oriented with strong task organization and queue management.
• Team player capable of contributing to team projects.

Responsibilities

• Serve as a primary technical resource for issues across our product portfolio.
• Build and document knowledge of products, tools, and processes for troubleshooting.
• Develop and maintain SME knowledge of the LinkSquares product suite.
• Reproduce and file bug reports; coordinate with Build team for resolution.
• Maintain an orderly help desk queue and prioritize urgent issues to meet SLA.
• Grow expertise in customer support within a B2B SaaS environment.
• Share SME knowledge on legal workflows related to LinkSquares usage.
• Suggest best-use cases to drive efficiency and customer value.
• Collaborate with Revenue Teams on upsell/cross-sell opportunities.
• Participate in team projects and complete required trainings on security, standards, and systems.

Skills

Technical support

Excel/Sheets

SQL basics

Communication skills

Problem solving

Team player

Adaptability

Curiosity

Attention to detail

Learning mindset

Tools

Microsoft Excel

Google Sheets

SQL

Job description

Outsourced Quality Assured Services Inc. (ISO Certified) is hiring a Technical Customer Support Representative to support customers across our product portfolio.

This 100% remote role focuses on troubleshooting, knowledge-building, and collaboration with cross-functional teams to resolve issues. The ideal candidate will have 2+ years in a B2B SaaS support role, strong Excel/Sheets skills, SQL familiarity, and excellent communication abilities, with a mindset to learn and grow within our