Remote Technical Support Specialist for E-commerce Payments

KPay Group; Philippines; Remote; PHP 391,000 - 725,000; Full time

Benefits offered by this job

Fully remote

Job summary

KPay Group is seeking a Technical Support Specialist based in the Philippines to assist Australian merchants with KPay’s online payment solutions and troubleshoot integrations. You will configure website plugins, run test transactions, and guide merchants through technical setup via calls, video meetings, and screen sharing.

Excellent English communication is essential. You will combine hands-on support with strong customer service skills and work independently in a fully remote environment,

Qualifications

• Excellent English communication, confident with Australian customers.
• Hands-on technical support experience in IT/helpdesk/e-commerce support.
• Practical knowledge of troubleshooting websites, hosting, SSL certificates, or e-commerce integrations.
• Familiarity with WordPress and WooCommerce plugin configuration and troubleshooting.
• Patient, professional, and able to explain technical issues clearly to non-technical customers.
• Self-directed and able to work remotely in a fully remote environment.

Responsibilities

• Onboard merchants with online payment integrations and test transactions.
• Troubleshoot website issues, SSL, hosting, plugins, and checkout problems.
• Respond to technical inquiries via calls, screenshare, and email.
• Diagnose problems, resolve within scope, and escalate complex cases to Product/Engineering.
• Create setup guides and FAQs to help merchants resolve common issues.
• Manage onboarding tasks and follow up to ensure successful setup and support.

Skills

English comms

Tech support

WordPress

WooCommerce

Customer focus

Job description

KPay Group is seeking a Technical Support Specialist based in the Philippines to assist Australian merchants with KPay’s online payment solutions and troubleshoot integrations. You will configure website plugins, run test transactions, and guide merchants through technical setup via calls, video meetings, and screen sharing.

Excellent English communication is essential. You will combine hands-on support with strong customer service skills and work independently in a fully remote environment,