Remote Technical Support Engineer: APIs & Debugging

SupportLabs; Philippines; Remote; PHP 600,000 - 1,000,000; Full time

Job summary

SupportLabs is seeking a Technical Support Engineer for a fully remote role open to candidates in the Philippines, South Africa, and Eastern Europe. The role focuses on troubleshooting, debugging, and collaboration with engineering teams to resolve customer issues.

You will provide customer support via email, chat, and video calls, and use basic coding and APIs to aid troubleshooting. Strong English communication and a CS/engineering background are required.

Qualifications

• Excellent written and verbal English communication in a professional setting.
• 2+ years in Technical Support, Application Support, Software Development, QA, or related field.
• Background in Computer Science, Software Engineering, IT, or related technical field.
• Basic coding or scripting experience (JavaScript, Python, or similar).
• Familiarity with debugging, APIs, and Agile workflows.
• Experience with ticketing systems like Zendesk, Freshdesk, or similar.

Responsibilities

• Provide technical support to customers through email, chat, and video calls.
• Troubleshoot and investigate issues using logs, screenshots, and error messages.
• Identify and document potential bugs with clear reproduction steps.
• Collaborate with development and engineering teams to resolve issues.
• Use basic coding, APIs, and tools to support troubleshooting and testing.
• Document common issues and solutions to improve the knowledge base.
• Identify recurring issues and suggest improvements to support processes.

Skills

English communication

Problem solving

Team collaboration

Analytical thinking

Education

CS/Engineering background

Tools

Postman

Zendesk

Freshdesk

Job description

SupportLabs is seeking a Technical Support Engineer for a fully remote role open to candidates in the Philippines, South Africa, and Eastern Europe. The role focuses on troubleshooting, debugging, and collaboration with engineering teams to resolve customer issues.

You will provide customer support via email, chat, and video calls, and use basic coding and APIs to aid troubleshooting. Strong English communication and a CS/engineering background are required.