Senior Application Support Engineer - API & Cloud

Outsourced Quality Assured Services Inc. (ISO Certified); Quezon City; Remote; PHP 558,000 - 781,000; Full time

Job summary

Outsourced.ph in the Philippines is seeking a Level 2/3 Technical Support Engineer to provide advanced application support to customers and internal teams. You will investigate and resolve complex issues, work with API integrations, and act as a bridge between Support, Development, QA, and Product from a home-based position.

The role requires 3-5 years in application or dev support, strong troubleshooting, cloud familiarity (EC2/S3/Lambda/CloudWatch), and experience with ticketing systems.

Qualifications

• 3-5 years in an Application Support or Dev Support.
• Strong application troubleshooting and diagnostic skills.
• Experience with APIs, web services or integrations.
• Working knowledge of cloud environments, including EC2, S3, Lambda and CloudWatch.
• Strong analytical and problem-solving skills.
• Basic to Intermediate SQL skills.
• Experience working with ticketing systems such as ServiceNow, Jira, Zendesk, or Freshservice.
• Experience supporting enterprise software applications.
• Strong written and verbal communication skills.
• Experience working to SLAs and KPIs.

Responsibilities

• Provide Level 2/3 technical support for complex application incidents and service requests.
• Investigate application issues using a structured and methodical troubleshooting approach.
• API support and ownership.
• Analyse application behaviour, error messages, system responses and configuration to identify potential causes.
• Reproduce issues where required to assist with diagnosis and resolution.
• Investigate recurring issues and contribute to root cause analysis.
• Support critical and high-priority incidents through investigation and resolution.
• Identify whether an issue is related to application configuration, data, infrastructure, integration or software defects.
• Escalate issues to Development, Infrastructure or other technical teams when specialist assistance is required.
• Maintain ownership of escalated issues through to resolution.

Skills

Application Support

Troubleshooting

APIs & Web Services

Cloud Platforms

Analytical Thinking

SQL

Ticketing Systems

Enterprise Applications

Communication Skills

SLA/KPI Adherence

Tools

ServiceNow

Jira

Zendesk

Freshservice

Job description

Outsourced.ph in the Philippines is seeking a Level 2/3 Technical Support Engineer to provide advanced application support to customers and internal teams. You will investigate and resolve complex issues, work with API integrations, and act as a bridge between Support, Development, QA, and Product from a home-based position.

The role requires 3-5 years in application or dev support, strong troubleshooting, cloud familiarity (EC2/S3/Lambda/CloudWatch), and experience with ticketing systems.