Remote Technical Support Coordinator — Growth & Training

MicroSourcing International; Parañaque; Remote; PHP 446,000 - 893,000; Full time

Benefits offered by this job

Healthcare coverage day one

Family coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is seeking a Technical Support Coordinator to join our remote team. You will diagnose hardware and software problems, log interactions, coordinate with vendors, manage software releases, and develop training materials for users.

As part of a global provider with over 9,000 professionals, you’ll work in a flexible, work-from-home environment with a focus on customer service, documentation quality, and efficient incident resolution.

Qualifications

• Remote troubleshooting over the phone and via chat.
• Clear, concise oral and written communication.
• Strong service orientation with professional etiquette.
• High accuracy in record-keeping and documentation.
• Solid understanding of computer systems and software applications.

Responsibilities

• Diagnose hardware and software issues using remote diagnostics.
• Log all communications in the tracking system.
• Coordinate with external contractors and second-level support.
• Coordinate new software releases from beta testing through implementation.
• Develop and test support procedures and train users.

Skills

Remote troubleshooting

Clear communication

Customer service

Attention to detail

Technical knowledge

Education

College-level IT coursework or certifications

Tools

POS systems

Job description

MicroSourcing is seeking a Technical Support Coordinator to join our remote team. You will diagnose hardware and software problems, log interactions, coordinate with vendors, manage software releases, and develop training materials for users.

As part of a global provider with over 9,000 professionals, you’ll work in a flexible, work-from-home environment with a focus on customer service, documentation quality, and efficient incident resolution.