Remote Associate Manager for Customer Success & Ops

MicroSourcing International; Manila; Remote; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Healthcare on day one

Performance bonuses

Paid time off with cash conversion

Group life insurance

Dependent coverage

Job summary

MicroSourcing International is seeking an Associate Manager for a remote role. The position focuses on customer interactions, product knowledge, and leading a team to deliver exceptional service across regions. You will handle escalations, guide junior staff, and drive process improvements.

The role emphasizes strong API and integration understanding, SLA adherence, and cross-functional collaboration with product and support teams to enhance service quality.

Qualifications

• 3–5 years of experience leading customer support teams.
• Strong knowledge of PandaDoc products and support processes.
• Proven ability to troubleshoot integrations and APIs.

Responsibilities

• Lead and mentor a customer-focused team across US, EU, and Philippines.
• Manage complex Tier 1–2 issues with autonomy and accountability.
• Oversee incident registration, validation, tracking, and resolution.

Skills

PandaDoc expertise

API troubleshooting

Integrations

Team leadership

Customer support

Case management

Tools

PandaDoc

Job description

MicroSourcing International is seeking an Associate Manager for a remote role. The position focuses on customer interactions, product knowledge, and leading a team to deliver exceptional service across regions. You will handle escalations, guide junior staff, and drive process improvements.

The role emphasizes strong API and integration understanding, SLA adherence, and cross-functional collaboration with product and support teams to enhance service quality.