Remote SaaS Customer Support Pro

MicroSourcing International; Manila; Remote; PHP 335,000 - 670,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is seeking a Customer Support Associate (SaaS) to join an international team. This work-from-home role focuses on engaging customers via in-app chat, email, and video conferencing, addressing inquiries promptly, and ensuring value from our product.

You will master the product, resolve issues efficiently, and collaborate with global teams. The role requires strong business English, CRM experience, and the ability to thrive in a fast-paced environment with flexible hours.

Qualifications

• Proven written and verbal communication skills in English.
• Experience in customer support or related role with CRM tools.
• Strong learner with analytical mindset.
• Able to adapt to varied shifts including holidays and weekends.

Responsibilities

• Deliver exceptional customer experiences through multiple channels.
• Master product knowledge to resolve issues efficiently.
• Respond promptly to inquiries with a proactive attitude.
• Log, track, and resolve incidents using incident management tools.
• Collaborate with cross-functional teams to ensure world-class service.
• Troubleshoot CRM integrations and advanced issues.

Skills

Business English

Customer support

Analytical mindset

Flexibility

Tools

CRM software

Job description

MicroSourcing is seeking a Customer Support Associate (SaaS) to join an international team. This work-from-home role focuses on engaging customers via in-app chat, email, and video conferencing, addressing inquiries promptly, and ensuring value from our product.

You will master the product, resolve issues efficiently, and collaborate with global teams. The role requires strong business English, CRM experience, and the ability to thrive in a fast-paced environment with flexible hours.