Remote Technical Support Associate - Grow with a Startup

Readyon; Philippines; Remote; PHP 1,137,000 - 1,895,000; Full time

Benefits offered by this job

Vacation leave 15 days

Sick leave 5 days

IC of the Month recognition

Coaching & mentoring

Growth opportunities

Job summary

ReadyOn is seeking an entry-level Technical Support Associate to join our remote team in the Philippines. You will handle support tickets for enterprise clients, troubleshoot issues, document findings, and escalate when needed, while helping to improve processes across the support function.

This role offers exposure to cross-functional teams, a rotating schedule, and a clear path to grow with ReadyOn as we scale.

Qualifications

• Excellent written English communication.
• Client-first mindset with a focus on helping customers.
• Strong problem-solving and analytical skills.
• Comfortable working remotely and collaborating with a distributed team.
• Willingness to learn new tools and enterprise configurations.

Responsibilities

• Investigate and resolve support tickets for enterprise clients.
• Ask clear follow-up questions to gather necessary information.
• Document findings and actions taken in tickets.
• Escalate complex issues to senior team members with context.
• Keep clients informed with clarity and empathy throughout the process.
• Follow and improve internal support processes and guides.
• Collaborate with Engineering, Product, and Customer Success to improve client experience.
• Support Head of Global Support in building a scalable function.

Skills

Strong written English

Client-first mindset

Problem solving

Remote work experience

Willingness to learn

Tools

Zendesk

Slack

Google Workspace

Job description

ReadyOn is seeking an entry-level Technical Support Associate to join our remote team in the Philippines. You will handle support tickets for enterprise clients, troubleshoot issues, document findings, and escalate when needed, while helping to improve processes across the support function.

This role offers exposure to cross-functional teams, a rotating schedule, and a clear path to grow with ReadyOn as we scale.