Technical Support & Onboarding Specialist

Reliasourcing; Hinoba-an; On-site; PHP 290,000 - 424,000; Full time

Job summary

Reliasourcing in the Philippines is seeking a proactive Technical Support Representative to assist customers with machines, software, and services throughout their journey. You will provide hands-on technical support, guide onboarding and training, and respond to basic sales inquiries to maximize product usage.

The ideal candidate is customer-focused, technically minded, and communicates clearly in English, with experience handling technical escalations and delivering remote or on-site support

Qualifications

• 1–3 years in technical support with hands-on customer assistance.
• Experience troubleshooting hardware and software issues.
• Excellent written and verbal communication; fluent English.

Responsibilities

• Respond to inquiries via phone, email, and messaging.
• Troubleshoot and resolve hardware and software issues.
• Provide remote and on-site support as needed.
• Document issues and resolutions for knowledge base.
• Guide onboarding and training for customers.
• Identify opportunities to improve product usage and adoption.
• Handle basic sales inquiries from leads and customers.

Skills

Tech support exp

Troubleshooting

Communication

Fluent English

Customer focus

Tools

Zendesk

Job description

Reliasourcing in the Philippines is seeking a proactive Technical Support Representative to assist customers with machines, software, and services throughout their journey. You will provide hands-on technical support, guide onboarding and training, and respond to basic sales inquiries to maximize product usage.

The ideal candidate is customer-focused, technically minded, and communicates clearly in English, with experience handling technical escalations and delivering remote or on-site support