Remote Client Operations Specialist - Grow into Ops Leader

Smart Apartment Data

Philippines

Remote

PHP 446,000 - 502,000

Full time

3 days ago

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Benefits offered by this job

100% remote / home-based

Growth opportunities

Job summary

Smart Apartment Data is seeking a Client Operations Specialist to work remotely from the Philippines. You will support US-based clients during onboarding and platform adoption, then analyze usage trends and issues to drive improvements.

The role starts with hands-on operations and gradually expands to more strategic operational insights. Ideal candidates have hands-on operations or client support experience, English fluency, and willingness to work US Central Time hours.

Qualifications

Hands-on operations or client support experience.
Progression into Team Lead or Supervisor preferred.
Comfortable starting with frontline operational work to learn the business.
Experience with root-cause analysis, KPI/trend analysis, QA, or process improvement.
Strong written and spoken English.
Organized, analytical, and proactive.
Based in the Philippines; able to work US Central Time hours.

Responsibilities

Support US-based clients through onboarding, platform adoption, and locator support.
Learn the business by performing the day-to-day operational work yourself.
Identify trends in client questions, support activity, and platform usage.
Investigate issues and recommend practical improvements.
Improve SOPs, onboarding materials, and internal documentation.
Share operational insights and product feedback with management and engineering.
Coordinate with internal teams to resolve client issues.