IT Support (Level 3)

Outsourcey; Philippines; Hybride; PHP 446 000 - 670 000; Plein temps

Résumé du poste

Outsourcey in the Philippines is seeking an experienced IT Support/Systems Administrator to provide remote and onsite technical help across diverse environments. You will manage Microsoft 365 services, networked systems, backups, and security tooling while delivering clear guidance to non-technical users.

Join a growing team delivering cost-efficient, high-quality IT solutions. The role emphasizes strong troubleshooting, documentation, and cross-functional collaboration to support multiple

Qualifications

• Minimum 4 years of proven experience in IT support, systems administration, or similar roles.
• Strong experience with Windows environments (workstations and servers).
• Solid understanding of Active Directory, DNS, DHCP, Group Policy and permissions.
• Experience supporting Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams, MFA).
• Knowledge of networking concepts including firewalls, VPNs, VLANs, and wireless infrastructure.
• Experience with backup and disaster recovery tools and processes.
• Familiarity with RMM tools, ticketing systems, and documentation platforms.
• Excellent written and verbal communication skills with ability to explain technical issues clearly.

Responsabilités

• Provide remote and onsite technical support across all levels (I-III).
• Own support tickets from initial response through resolution.
• Troubleshoot issues related to workstations, servers, printers, networks, and software.
• Support and manage systems including Microsoft 365, cybersecurity tools, backups, and remote access.
• Configure, maintain, and troubleshoot network infrastructure (firewalls, switches, VPNs, wireless, VLANs).
• Monitor backup and DR systems for reliability and integrity.
• Assist with onboarding new clients, including setup, migrations, and deployments.
• Coordinate with vendors to resolve issues and maintain systems.
• Maintain up-to-date documentation for systems, processes, and environments.
• Follow ticketing standards with clear notes, updates, and resolution summaries.
• Identify recurring issues and propose long-term improvements and SOPs.
• Mentor junior team members and contribute to team development.
• Handle both basic tasks (password resets, printer issues) and advanced engineering tasks.
• Manage multiple tickets and priorities; participate in after-hours support when needed.

Connaissances

IT support

System administration

Windows environments

Active Directory

DNS

DHCP

Group Policy

Microsoft 365

Exchange Online

OneDrive

SharePoint

Teams

MFA

Networking

VPNs

VLANs

RMM tools

Ticketing systems

Documentation platforms

Troubleshooting

Communication skills

Detail oriented

Outils

Microsoft 365

RMM tools

Ticketing systems

Documentation platforms

Backup/DR tools

Network hardware

Description du poste

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• Min 4 Years of Proven Experience in IT support, systems administration, or similar role
• Strong experience with Windows environments (workstations and servers)
• Solid understanding of Active Directory, DNS, DHCP, Group Policy, and permissions
• Experience supporting Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams, MFA)
• Knowledge of networking concepts including firewalls, VPNs, VLANs, and wireless infrastructure
• Experience with backup and disaster recovery tools and processes
• Familiarity with RMM tools, ticketing systems, and documentation platforms
• Strong troubleshooting and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to explain technical issues clearly to non-technical users
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment

Core responsibilities:

• Provide remote and onsite technical support across all levels (Level I, II, and III)
• Take full ownership of support tickets from initial response through resolution
• Troubleshoot issues related to workstations, servers, printers, networks, and software applications
• Support and manage systems including Microsoft 365, cybersecurity tools, backups, and remote access solutions
• Configure, maintain, and troubleshoot network infrastructure (firewalls, switches, VPNs, wireless networks, VLANs)
• Monitor, test, and validate backup and disaster recovery systems to ensure reliability
• Assist with onboarding new clients, including system setup, migrations, and deployments
• Coordinate with vendors and third-party providers to resolve technical issues and maintain systems
• Maintain accurate and up-to-date documentation for systems, processes, and environments
• Follow ticketing standards, ensuring clear notes, updates, troubleshooting steps, and resolution summaries
• Identify recurring issues and proactively suggest improvements or long-term solutions
• Assist in developing and improving SOPs, workflows, and internal documentation
• Handle both basic support tasks (password resets, printer issues, user setup) and advanced engineering tasks
• Manage multiple tickets, projects, and priorities simultaneously
• Participate in after-hours or emergency support when required
• Mentor junior team members and contribute to overall team development

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.