Remote Technical Customer Support - QA and Game Dev

LE001 ModSquad, Inc.; Philippines; Remote; PHP 360,000 - 720,000; Full time

Job summary

ModSquad is seeking tech support agents to deliver top-notch service on a developer's platform. Ideal candidates have strong attention to detail, game engines knowledge, QA familiarity, and CRM experience (Salesforce). A gamer mindset and professional English are highly valued.

Project hours run Monday–Sunday, 9am–5pm PST. This is a remote role with a focus on quality interactions and data-driven support for leading brands in a global digital space. Apply via [e-mail].

Qualifications

• Strong attention to detail and reliability in handling complex data.
• Solid knowledge of game engines; game development background is a plus.
• Familiarity with QA processes and testing in digital content and game dev.
• Experience in technical customer support and troubleshooting.
• CRM experience, preferably Salesforce, for issue tracking and data gathering.
• Ability to analyze technical data and extract insights.
• Basic understanding of scripting or programming concepts.
• Professional English fluency and clear communication.

Skills

Attention to detail

Game engines knowledge

Gaming industry knowledge

Technical customer support

CRM familiarity (Salesforce)

Data analysis

Scripting concepts

Professional English

Tools

Salesforce

Job description

We Could Use Someone Like You in Our Crew. ModSquad is looking for tech support agents to provide top notch service to our customers! We are looking for a top notch T1 and Advanced Technical Support agent with a lot tech savvy to provide assistance on a developer' platform.

Project Hours: Monday - Sunday, 9am-5pm PST

Read below thoroughly for ideal skills and hardware requirements.

Ideal Candidate:

• Very strong attention to detail
• Looking for those who have robust knowledge of game engines; game development is a strong bonus
• Familiarity with quality assurance processes and testing methodologies relevant to game development and digital content; 3D digital asset moderation a very strong bonus
• Technical Customer Support experience
• Knowledge of digital marketplace platforms Salesforce experience (or other CRMs) Ability to gather and analyze technical data
• Foundational understanding of scripting or programming concepts
• Being a gamer or possessing a deep understanding of the gaming industry is a significant advantage for this role.
• Professional English fluency

System Specs Required:

• i7 Quad Core 3.0 GHz or higher
• 32 GB RAM
• Nvidia 3080 or higher (or equivalent)
• 500 GB+ Hard Drive Space (Recommended 1TB)
• Dual Monitors - Highly Recommended
• Internet speed of at least 100 down and upload 20 minimum
• Stable power connection
• Your computer must support drive encryption: Windows: BitLocker Drive Encryption or Device Encryption. Mac: FileVault.
• Applicants must be able to locate their device's encryption settings and provide a screenshot showing the current encryption status during the application process.

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skill. Work remotely. Set your own schedule. Pick your projects. And work with the best brands on the planet alongside great people. It’s the best gig there is. Learn more. Start with the Mod Contractor FAQ.

If you still have questions or need accommodations, shoot us an email: [e-mail]