Remote Technical Customer Support - QA and Game Dev

ModSquad Inc; Manila; Remote; PHP 344,000 - 620,000; Full time

Job summary

ModSquad is seeking an experienced tech support agent to provide top-notch service for a developer platform on a 24/7 schedule with at least 20 hours per week.

The ideal candidate will have strong technical customer support experience, familiarity with game engines, QA processes, and knowledge of CRM systems like Salesforce. Proficiency in English is essential and a gamer’s mindset is a plus.

Qualifications

• Experience in technical customer support and quality assurance.
• Familiarity with game engines and digital content moderation.
• Strong English communication and data gathering skills.

Skills

Technical support

CRM knowledge

Salesforce

Game engines

QA processes

Data analysis

English fluency

Digital marketplace

Tools

Salesforce

CRM platforms

Job description

We Could Use Someone Like You in Our Crew.

ModSquad is looking for tech support agents to provide top notch service to our customers!

We are looking for a top notch T1 and Advanced Technical Support agent with a lot tech savvy to provide assistance on a developer' platform.

This is a 24/7 project seeking at least 20 hours of availability weekly.

Read below thoroughly for ideal skills and hardware requirements. If this sounds like you,

System Specs Required (Very important - we'll only consider candidates who meet these minimum specs):

• i7 Quad Core 3.0 GHz or higher

• 32 GB RAM

• Nvidia 3080 or higher (or equivalent)

• 500 GB+ Hard Drive Space (Recommended 1TB)

• Dual Monitors – Highly Recommended

• Internet speed of at least 100 down and upload 20 minimum

• Stable power connection

Ideal Candidate:

• Very strong attention to detail

• Looking for those who have robust knowledge of game engines; game development is a strong bonus

• Familiarity with quality assurance processes and testing methodologies relevant to game development and digital content; 3D digital asset moderation a very strong bonus

• Technical Customer Support experience

• Knowledge of digital marketplace platforms

• Salesforce experience (or other CRMs)

• Ability to gather and analyze technical data

• Foundational understanding of scripting or programming concepts

• Being a gamer or possessing a deep understanding of the gaming industry is a significant advantage for this role.

• Professional English fluency

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, ancestry, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process