Remote Technical Account Manager | Expert Customer Engineer

Twilio; Philippines; Remote; PHP 4,291,845 - 6,131,208; Full time

Benefits offered by this job

Competitive pay

Generous time off

Healthcare benefits

Retirement savings program

Job summary

Twilio is currently seeking an experienced Technical Account Manager to serve as the primary technical support for strategic customers. This remote role, initially based in Colombia, involves resolving complex technical issues and delivering proactive customer guidance utilizing Twilio technologies.

The ideal candidate will have over 4 years of relevant experience, especially with RESTful technologies and troubleshooting methodologies. If you are eager to make a global impact while enhancing customer success, you’ll thrive in the vibrant, inclusive Twilio culture.

Qualifications

• 4+ years of relevant experience.
• Good knowledge of RESTful technology and APIs.
• Skilled in troubleshooting network connectivity issues.
• Ability to communicate complex issues to diverse audiences.
• Experience in managing dedicated customer accounts.

Responsibilities

• Address customer issues and provide feedback to Product teams.
• Work with developers to resolve complex problems.
• Analyze customer trends and report insights to management.

Skills

RESTful technology

Troubleshooting network issues

Communication skills

Understanding Telecoms and VOIP

Job description

Twilio is currently seeking an experienced Technical Account Manager to serve as the primary technical support for strategic customers. This remote role, initially based in Colombia, involves resolving complex technical issues and delivering proactive customer guidance utilizing Twilio technologies.

The ideal candidate will have over 4 years of relevant experience, especially with RESTful technologies and troubleshooting methodologies. If you are eager to make a global impact while enhancing customer success, you’ll thrive in the vibrant, inclusive Twilio culture.