Remote Technical Account Manager Elevating Customer Success

SPS Commerce Philippines, Inc.; Philippines; Remote; PHP 971,000 - 1,457,000; Full time

Job summary

SPS Commerce Philippines, Inc. is seeking a Technical Account Manager to maintain a stable technical solution and align with customer growth opportunities.

The TAM will proactively prescribe enhancements to customers’ solutions using insights and trends, elevating the overall experience. The role requires building relationships with suppliers, retailers, and SPS teams, leading cross-functional projects, and communicating effectively at all levels.

Qualifications

• Bachelor’s degree and a minimum of 2 years of related experience
• Ability to work successfully with key stakeholders across all levels and functions
• Strong verbal and written communication skills
• Strong project leadership, analytical and quality improvement skills
• Ability to work with minimal supervision and take initiative in a fast-paced environment
• Ability to work off-peak hours and limited on-call availability

Responsibilities

• Build and maintain collaborative, operational relationships with suppliers, retailers, and internal teams
• Elevate the customer experience by advocating for continuous improvement and cross-departmental collaboration
• Proactively prescribe ongoing enhancements to key stakeholders using data insights and trends
• Lead or participate in multiple customer projects and adapt to conflicting priorities
• Maintain communication with key stakeholders in account portfolio and facilitate business reviews
• Reduce demand for support through proactive customer engagements and data monitoring
• Act as a technical escalation point of contact for designated accounts and coordinate with internal teams to resolve issues

Skills

Stakeholder management

Verbal communication

Written communication

Project leadership

Analytical thinking

Quality improvement

Time management

On-call flexibility

Education

Bachelor’s degree

Tools

SPS Commerce platforms

Job description

SPS Commerce Philippines, Inc. is seeking a Technical Account Manager to maintain a stable technical solution and align with customer growth opportunities.

The TAM will proactively prescribe enhancements to customers’ solutions using insights and trends, elevating the overall experience. The role requires building relationships with suppliers, retailers, and SPS teams, leading cross-functional projects, and communicating effectively at all levels.