Cloud Contact Center TAM: Trusted Advisor

Five9; Metro Manila; On-site; PHP 502,200 - 669,600; Full time

Benefits offered by this job

Company stocks

Annual merit increase based on performance

15% night shift differential pay

Paid Leave with Cash Conversion

HMO with free dependents

Retirement Plan

Life Insurance

Internet and meal allowance while remote

Employee Assistance Program

Government-mandated Benefits (SSS, PhilHealth, PagIBIG, etc.)

Job summary

A leading cloud contact center provider in Metro Manila is seeking a Technical Account Manager. This role involves account management, technical support, and project management to ensure client satisfaction. Ideal candidates will have 3-5 years of related experience, strong technical knowledge, and excellent communication skills. Full-time position with various benefits including company stocks and performance increases.

Qualifications

• 3-5 years of experience in a consulting or project management role.
• 3 years in a software support role.
• Experience in technical writing and documentation.

Responsibilities

• Provide excellent account management and technical consulting.
• Partner with clients to build and maintain a trusted advisor relationship.
• Directly support and troubleshoot technical issues as needed.

Skills

Technical knowledge of networking protocols (TCP/IP, SIP)

Project management skills

Client-facing skills

Excellent verbal and written communication skills

Team player

Education

Bachelor’s degree in a technical field

Tools

Microsoft Office products (Excel, Word, PowerPoint, Visio)

Job description

A leading cloud contact center provider in Metro Manila is seeking a Technical Account Manager. This role involves account management, technical support, and project management to ensure client satisfaction. Ideal candidates will have 3-5 years of related experience, strong technical knowledge, and excellent communication skills. Full-time position with various benefits including company stocks and performance increases.