Remote Tech Support Engineer - SaaS & Cloud

SPS Commerce, Inc.; Philippines; On-site; PHP 694,000 - 1,041,000; Full time

Job summary

SPS Commerce, Inc. is seeking an Associate Technical Support Engineer to provide product support to customers via multiple channels and advocate for customers in cross-functional teams. This remote role can be based anywhere in the Philippines.

You will resolve basic inquiries, assist with system automation and legacy solutions, and stay current with product developments. Requires a bachelor’s degree or equivalent, strong communication, problem-solving, and a collaborative, learning mindset.

Qualifications

• Bachelor's degree or equivalent work experience.
• Strong interest in technical support and continuous learning.
• Effective problem-solving and critical thinking abilities.
• Agility to adapt to shifting and concurrent priorities.
• Excellent written and verbal communication skills.
• Eagerness to learn from experienced colleagues and mentors.
• The ability to work collaboratively in a team-oriented environment.

Responsibilities

• Provide product support to customers through various communication channels, including training on applications and tools as needed.
• Provide customer support related to basic system automation and legacy products and solutions.
• Offer basic consultation on customer products and industry education.
• Exhibit empathy and anticipation of customer needs, facilitating optimal customer experience.
• Issue resolution: assess the nature of product issues and resolve basic support inquiries promptly.
• Maintain a detailed log of customer interactions and support activities.
• Navigate multiple data center troubleshooting tools and applications to update data statuses and provide insights.
• Collaborate with internal teams and act as a customer advocate in cross-functional collaborations.

Skills

Problem Solving

Communication

Team Collaboration

Adaptability

Eagerness to Learn

Education

Bachelor's degree or equivalent

Tools

Salesforce

Atlassian

Microsoft Office

Job description

SPS Commerce, Inc. is seeking an Associate Technical Support Engineer to provide product support to customers via multiple channels and advocate for customers in cross-functional teams. This remote role can be based anywhere in the Philippines.

You will resolve basic inquiries, assist with system automation and legacy solutions, and stay current with product developments. Requires a bachelor’s degree or equivalent, strong communication, problem-solving, and a collaborative, learning mindset.