Technical Account Manager

SPS Commerce Philippines, Inc.; Philippines; On-site; PHP 971,000 - 1,457,000; Full time

Job summary

SPS Commerce Philippines, Inc. is seeking a Technical Account Manager to maintain a stable technical solution and align with customer growth opportunities.

The TAM will proactively prescribe enhancements to customers’ solutions using insights and trends, elevating the overall experience. The role requires building relationships with suppliers, retailers, and SPS teams, leading cross-functional projects, and communicating effectively at all levels.

Qualifications

• Bachelor’s degree and a minimum of 2 years of related experience
• Ability to work successfully with key stakeholders across all levels and functions
• Strong verbal and written communication skills
• Strong project leadership, analytical and quality improvement skills
• Ability to work with minimal supervision and take initiative in a fast-paced environment
• Ability to work off-peak hours and limited on-call availability

Responsibilities

• Build and maintain collaborative, operational relationships with suppliers, retailers, and internal teams
• Elevate the customer experience by advocating for continuous improvement and cross-departmental collaboration
• Proactively prescribe ongoing enhancements to key stakeholders using data insights and trends
• Lead or participate in multiple customer projects and adapt to conflicting priorities
• Maintain communication with key stakeholders in account portfolio and facilitate business reviews
• Reduce demand for support through proactive customer engagements and data monitoring
• Act as a technical escalation point of contact for designated accounts and coordinate with internal teams to resolve issues

Skills

Stakeholder management

Verbal communication

Written communication

Project leadership

Analytical thinking

Quality improvement

Time management

On-call flexibility

Education

Bachelor’s degree

Tools

SPS Commerce platforms

Job description

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary

The Technical Account Manager (TAM) drives confidence in future growth opportunities by maintaining a stable technical solution and ongoing alignment that lay the foundation for business transformation. They proactively prescribe enhancements to a customer’s solution utilizing insights and trends. The TAM elevates the customer experience of the customer by advocating for continuous improvement efforts.

Essential Responsibilities / Duties

• Build and maintain collaborative, operational relationships with suppliers, retailers, and internal SPS teams
• Elevate the customer experience by advocating for continuous improvement and acting as a liaison in cross-departmental discussions and projects
• Proactively prescribe ongoing enhancements to key stakeholders utilizing data insights and trends
• Lead or participate in multiple ongoing customer projects and demonstrate adaptability when faced with potentially conflicting priorities
• Maintain appropriate communication with key stakeholders in account portfolio, including facilitation of business reviews
• Reduce demand for support through proactive customer engagements, data monitoring and increased success rates
• Act as a technical elevation point of contact for designated accounts and coordinate with internal teams to reach issue resolution

Minimum Requirements

• Bachelor’s degree and a minimum of 2 years of related experience; or equivalent combination of education and experience
• Ability to work successfully with key stakeholders across all levels and functions
• Demonstrated strong verbal and written communication skills, including the ability to influence others and professionally represent the organization both internally and externally
• Strong project leadership, analytical and quality improvement skills
• Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment
• Ability to work off-peak hours and limited on-call availability, including some evening and weekend shift work

Preferred Experience

• Advanced knowledge of SPS Commerce programs, systems, and processes
• Bachelor’s degree strongly preferred

Location

This role follows a remote set-up in the Philippines.

What We Offer

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more. The annual salary range for this role is: PHP 971,400.00 – PHP 1,457,100.00. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.

Benefits

SPS Commerce offers a comprehensive benefits package designed to support employees' health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Commitment to our Employees

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance.

We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About SPS Commerce

Welcome to SPS Commerce - where innovation meets impact. As the world's largest retail network, we empower over 46,000 customers across diverse industries with cutting-edge cloud technology and expert support, helping them streamline supply chain operations and focus on what they do best.

At SPS, we believe every employee plays a vital role in our mission. Whether you're in Business Support, Customer Success, Sales or Technology your work drives real impact. We're committed to creating a workplace where you're empowered to do your best work, champion new ideas, and grow your career.

When you succeed, we all succeed. We're all about innovation, collaboration, and growth - and we're just getting started.

Why SPS Commerce? Impactful Work: Be part of a tech-driven, market-focused company that simplifies complex processes and helps products reach customers faster. Belonging Culture: We thrive on curiosity, collaboration, and celebrating wins together. Your voice matters here. Growth Opportunities: Enjoy diverse career paths, training, and visibility across roles - all within a company that values your contributions. Make Your Career Here: We invest in our people and provide the resources you need to succeed. At SPS, careers aren't just grown - they're made.