Remote Tech Dispatch Coordinator LATAM — Growth‑Oriented

Geeks on Site; Cebu City; Remote; PHP 513,000 - 614,000; Full time

Benefits offered by this job

Monthly pay $800

15 days PTO per year

Remote work LATAM

Job summary

Geeks on Site seeks a Dispatcher to coordinate jobs between customers and our field technicians across the United States. You will assign, inform, and track jobs from start to finish, ensuring accuracy and timely communication.

The role requires fluent English, strong organization, and experience with CRM/dispatch tools. This is a remote position with LATAM flexibility, operating under EST hours, with competitive pay and PTO.

Qualifications

• Fluent English required for spoken and written communication.
• Excellent organizational skills to manage multiple jobs and follow-ups.
• Tech-savvy with dispatch and CRM systems; able to explain job details clearly.
• Strong phone presence and professional communication.
• Results-oriented and ambitious to meet targets.
• Problem-solving mindset for unexpected scheduling challenges.
• Previous customer service, call center, scheduling, or dispatch experience is a plus.
• Must use Windows PC with reliable internet.
• Willing to undergo a background check if selected.
• Available to work 6 days per week, 8 hours per day, aligned with EST.

Responsibilities

• Assign customer jobs to technicians based on availability, location, and skills.
• Communicate job details to technicians via phone, chat, or email.
• Gather and confirm technical information from customers for technician prep.
• Maintain real-time tracking of open jobs and follow up until completion.
• Handle inbound/outbound calls with customers and technicians.
• Troubleshoot scheduling conflicts and escalate issues when needed.
• Meet daily and weekly assignment targets.
• Document activities accurately in CRM/dispatch systems.

Skills

Fluent English

Strong organizational skills

CRM & dispatch systems

Phone presence

Results-driven

Problem-solver

Customer service experience

Tools

CRM software

Dispatch software

Job description

Geeks on Site seeks a Dispatcher to coordinate jobs between customers and our field technicians across the United States. You will assign, inform, and track jobs from start to finish, ensuring accuracy and timely communication.

The role requires fluent English, strong organization, and experience with CRM/dispatch tools. This is a remote position with LATAM flexibility, operating under EST hours, with competitive pay and PTO.