Dispatcher Representative - Hiring Now - Geeks On Site

Geeks on Site; Cebu City; Remote; PHP 513,000 - 614,000; Full time

Benefits offered by this job

Monthly pay $800

15 days PTO per year

Remote work LATAM

Job summary

Geeks on Site seeks a Dispatcher to coordinate jobs between customers and our field technicians across the United States. You will assign, inform, and track jobs from start to finish, ensuring accuracy and timely communication.

The role requires fluent English, strong organization, and experience with CRM/dispatch tools. This is a remote position with LATAM flexibility, operating under EST hours, with competitive pay and PTO.

Qualifications

• Fluent English required for spoken and written communication.
• Excellent organizational skills to manage multiple jobs and follow-ups.
• Tech-savvy with dispatch and CRM systems; able to explain job details clearly.
• Strong phone presence and professional communication.
• Results-oriented and ambitious to meet targets.
• Problem-solving mindset for unexpected scheduling challenges.
• Previous customer service, call center, scheduling, or dispatch experience is a plus.
• Must use Windows PC with reliable internet.
• Willing to undergo a background check if selected.
• Available to work 6 days per week, 8 hours per day, aligned with EST.

Responsibilities

• Assign customer jobs to technicians based on availability, location, and skills.
• Communicate job details to technicians via phone, chat, or email.
• Gather and confirm technical information from customers for technician prep.
• Maintain real-time tracking of open jobs and follow up until completion.
• Handle inbound/outbound calls with customers and technicians.
• Troubleshoot scheduling conflicts and escalate issues when needed.
• Meet daily and weekly assignment targets.
• Document activities accurately in CRM/dispatch systems.

Skills

Fluent English

Strong organizational skills

CRM & dispatch systems

Phone presence

Results-driven

Problem-solver

Customer service experience

Tools

CRM software

Dispatch software

Job description

Job Description:

Geeks on Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site. Geeks on Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site. Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services—offering fast, reliable solutions across a wide range of devices and systems.

Job Overview

The Dispatcher is the link between customers and our network of field technicians across the United States. You will coordinate jobs from start to finish, ensuring that every request is assigned quickly, accurately, and professionally.

Responsibilities

• Assign customer jobs to the right technicians based on availability, location, and skillset
• Communicate with technicians via phone, chat, or email to provide all necessary details for each job
• Gather and confirm technical information from customers to ensure technicians are prepared
• Maintain real-time tracking of open jobs, following up until the technician confirms completion
• Handle inbound/outbound calls with technicians and customers, providing clear and professional communication
• Troubleshoot scheduling conflicts andescalate issues when needed
• Meet daily and weekly assignment targets, contributing to overall team performance
• Document activities accurately in our systems (CRM/dispatch software)

Requirements

• Fluent English (spoken and written)
• Strong organizational skills - ability to manage multiple jobs and follow up without losing track
• Tech-savvy mindset - comfortable with dispatch and CRM systems, able to explain job details to technicians
• Great phone presence - confident, empathetic, and persuasive on calls
• Results-driven and ambitious toward meeting targets
• Problem-solver - quick thinker when unexpected challenges arise
• Previous experience in customer service, call centers, scheduling, or dispatch is a plus
• Must have your own working computer (Windows only; Mac not allowed due to system compatibility)
• Must have a reliable, high-speed internet connection
• Willing to undergo a background check if selected
• Must be able to work 6 days per week, 8 hours per day, aligned with EST

Benefits

• Competitive pay: $800 monthly payment
• Paid training program15 days PTO per annum
• Work remotely from anywhere in LATAM
• Opportunity to grow with a U. S.-based company leading in tech services
• Fast-paced, dynamic environment where your impact is recognized