Regional Dispatch & Operations Coordinator

SuperStaff; Angeles; Remote; PHP 300,000 - 540,000; Full time

Benefits offered by this job

HMO with 1 free dependent upon hire

Life Insurance

Night Differential

Job summary

SuperStaff is seeking a detail-oriented Regional Operations Specialist to support a major client. You will ensure drivers are ready for assignments by coordinating back-office tasks, updating paperwork, and maintaining records.

Responsibilities include liaising with internal teams, messaging drivers to keep them on schedule, and collaborating with Customer Service to resolve issues. This role emphasizes independent, remote work and strong process discipline.

Qualifications

• Attention to detail with minimal errors.
• Clear and professional SMS updates.
• Highly organized with proactive problem-solving.
• Experience or interest in logistics, dispatch, or back-office coordination.
• Ability to learn new software per established processes.
• Work independently in a remote setting.
• Able to manage multiple tasks efficiently.

Responsibilities

• Act as liaison between internal teams, drivers, and account management.
• Coordinate with drivers via text and SMS to align schedules.
• Limit calls to internal communications; no direct customer contact.
• Collaborate with Customer Service to resolve driver issues.
• Review and update paperwork for accuracy and client alignment.
• Monitor driver activity and milestone marking for orders.
• Add and track order milestones in the system for visibility.
• Identify gaps by reviewing orders in advance and requesting missing info.
• Ensure drivers have documents and instructions before assignments.
• Maintain up-to-date records to support reporting and reviews.

Skills

Extreme attention to detail

Strong written communications

Organized / dependable

Logistics / dispatch experience

Quick learner of software

Self-motivated, independent

Time management

Tools

Slack

Google Suite

Zendesk

DialPad

Job description

SuperStaff is seeking a detail-oriented Regional Operations Specialist to support a major client. You will ensure drivers are ready for assignments by coordinating back-office tasks, updating paperwork, and maintaining records.

Responsibilities include liaising with internal teams, messaging drivers to keep them on schedule, and collaborating with Customer Service to resolve issues. This role emphasizes independent, remote work and strong process discipline.