Regional Operations Specialist (Dispatch Coordinator)

SuperStaff; Angeles; Remote; PHP 300,000 - 540,000; Full time

Benefits offered by this job

HMO with 1 free dependent upon hire

Life Insurance

Night Differential

Job summary

SuperStaff is seeking a detail-oriented Regional Operations Specialist to support a major client. You will ensure drivers are ready for assignments by coordinating back-office tasks, updating paperwork, and maintaining records.

Responsibilities include liaising with internal teams, messaging drivers to keep them on schedule, and collaborating with Customer Service to resolve issues. This role emphasizes independent, remote work and strong process discipline.

Qualifications

• Attention to detail with minimal errors.
• Clear and professional SMS updates.
• Highly organized with proactive problem-solving.
• Experience or interest in logistics, dispatch, or back-office coordination.
• Ability to learn new software per established processes.
• Work independently in a remote setting.
• Able to manage multiple tasks efficiently.

Responsibilities

• Act as liaison between internal teams, drivers, and account management.
• Coordinate with drivers via text and SMS to align schedules.
• Limit calls to internal communications; no direct customer contact.
• Collaborate with Customer Service to resolve driver issues.
• Review and update paperwork for accuracy and client alignment.
• Monitor driver activity and milestone marking for orders.
• Add and track order milestones in the system for visibility.
• Identify gaps by reviewing orders in advance and requesting missing info.
• Ensure drivers have documents and instructions before assignments.
• Maintain up-to-date records to support reporting and reviews.

Skills

Extreme attention to detail

Strong written communications

Organized / dependable

Logistics / dispatch experience

Quick learner of software

Self-motivated, independent

Time management

Tools

Slack

Google Suite

Zendesk

DialPad

Job description

We are seeking a highly detail-oriented and process-driven Regional Operations Specialist to support one of our largest clients. This role is closely aligned with a dispatch position, focusing on internal coordination and operational readiness. The primary responsibility is to ensure that drivers are fully prepared and equipped for each assignment through timely and accurate back-office support.

Key Responsibilities:

• Act as the key liaison between internal teams: field operations, drivers, and account management.
• Coordinate via text and SMS communication with drivers to ensure they are aligned with schedules and expectations.
• Handle calls for internal communication only—no direct customer interaction.
• Collaborate with the Customer Service team to proactively address and resolve driver-related issues.
• Review and update paperwork to ensure accuracy, completeness, and client alignment.
• Monitor driver activity to ensure accurate milestone marking for each order.
• Add and track order milestones in the system to maintain visibility and accountability.
• Anticipate potential gaps by reviewing orders in advance and requesting any missing information.
• Ensure operational readiness by making sure drivers have all necessary documents and instructions before their assignments.
• Maintain up-to-date records and documentation to support reporting and performance reviews.

Requirements

• Extreme attention to detail with the ability to execute with minimal to zero errors.
• Strong written communication skills for efficient and professional SMS/text updates.
• Dependable and highly organized with a proactive, solution-oriented mindset.
• Experience or strong interest in logistics, dispatch, or back-office coordination roles.
• Ability to quickly learn new software platforms and follow established processes.
• Self-motivated and able to work independently in a remote work environment.
• Proven ability to manage time effectively while handling multiple tasks.

Tools & Platforms:

• Slack – Internal team collaboration
• Google Suite – Document and file management
• Zendesk – Ticketing and support platform (training provided)
• DialPad – Internal phone system (training provided)
• HMO with 1 free dependent upon hire
• Life Insurance
• Night Differential