Remote Team Leader: Coaching & Performance Excellence

DCX PH; Philippines; On-site; PHP 446,000 - 558,000; Full time

Benefits offered by this job

Work-from-home opportunities

Travel allowances

Meals

Growth oriented training

Job summary

DCX PH is seeking a Team Leader to guide a client services group, ensure tasks are completed on time, and maintain high client satisfaction. You will train new hires, monitor attendance, and coach underperforming teammates.

The role requires strong English, self-motivation, and the ability to multitask across Microsoft Excel, Google Suite, and various portals. Work is 8:00 AM - 5:00 PM CST, Monday to Friday, with potential work-from-home perks.

Qualifications

• Minimum 3 years of experience in a team lead role.
• Minimum 3 years of experience in the BPO industry.
• Software knowledge: Microsoft Excel required; Microsoft Office knowledge required.

Responsibilities

• Ensures client services team members are meeting expectations of client.
• Conducts ongoing training with both new hires and longtime employees.
• Tracks and manages employee attendance.
• Completes regular reviews of employee performance.
• Provides coaching and mentoring to all team members who are having performance and work issues.
• Collaborates with various teams and departments regarding employee and operational concerns.
• Alerts sales and hiring teams whenever a new hire is needed.
• Regularly reports to the Customer Success Management leadership on key team metrics such as team performance, goals, attendance, and other issues.
• Performs tasks analogous to the foregoing.

Skills

Self-motivated

Highly skilled communicator

Results Driven

Well-structured and well organized

A strong multitasker

Accurate with detailing information

Solution provider with superior empath

Think on their feet / out-of-the-box

Go-to person

Intuitive with computers / learning软件

Tools

Microsoft Excel

Microsoft Office

Job description

DCX PH is seeking a Team Leader to guide a client services group, ensure tasks are completed on time, and maintain high client satisfaction. You will train new hires, monitor attendance, and coach underperforming teammates.

The role requires strong English, self-motivation, and the ability to multitask across Microsoft Excel, Google Suite, and various portals. Work is 8:00 AM - 5:00 PM CST, Monday to Friday, with potential work-from-home perks.