Home-Based DCX Team Leader

DCX PH Inc.; Philippines; Remote; PHP 446,000 - 558,000; Full time

Benefits offered by this job

Travel allowances

Meals

Work-from-home opportunities

Job summary

DCX PH Inc. is seeking a Home-Based Team Leader to ensure client service teams meet performance expectations. You will train, coach, and monitor attendance while coordinating with sales and hiring teams. Strong English and organizational skills are essential.

Role requires 3+ years in team leadership within a BPO environment, proficiency in Microsoft Excel, and a self-motivated, proactive mindset. This is a remote role based in the Philippines with CST hours.

Qualifications

• Minimum 3 years of experience in a team lead role.
• Minimum 3 years of experience in the BPO industry.
• Proficiency in Microsoft Excel and Office.

Responsibilities

• Ensures client services team members meet client expectations.
• Conducts ongoing training for new hires and staff.
• Tracks and manages employee attendance; conducts performance reviews.
• Provides coaching and mentoring to team members with issues.
• Reports key team metrics to leadership and coordinates with other teams.

Skills

Self-motivation

Communication

Results-driven

Organized

Multitasking

Attention to detail

Problem solving

Quick thinker

Go-to person

Tech savvy

Tools

Microsoft Excel

Microsoft Office

Job description

Home-Based DCX Team LeaderWe use cookies to make the safest and most effective website possible.# DCX Careers## Home-Based DCX Team LeaderApply: Remote, Philippines: Full time: Posted Yesterday: JR104805It's fun to work in a company where people truly BELIEVE in what they're doing!*We're committed to bringing passion and customer focus to the business.* ***This is a general consideration posting. The Team Leader position is in high demand, and we review applicants under this posting weekly to find ideal matches for clients as this position becomes available.***The **DCX Team Leader** is responsible for ensuring each team member is meeting and exceeding client expectations regarding task completion, employee attendance, and overall client satisfaction. He/she must communicate clearly with both clients and team members about ongoing processes and tasks. The DCX Team Leader must fully understand the company needs in order to assist and train team members as necessary. **Ideal Candidates Will Be*** Self-motivated* Highly skilled communicator* Results Driven* Well-structured and well organized* A strong multitasker* Accurate with detailing information* Solution provider with superior ability to empathize, relate to valued customers* Able to think on their feet and \"out-of-the-box\"* Determined to be the \"go to\" person* Is very intuitive with computers and learning various software **Programs that will be used*** Microsoft Suite* Google Suite* Various web portals* Various communication applications **Role Details*** Industry: Outsourcing | Promotions* Work Shift: 8:00 AM - 5:00 PM CST* Workdays: Monday through Friday* Written and spoken English skill: Very Proficient* Salary Range: PHP 40,000.00 - 50,000.00 **Daily Responsibilities*** Ensures client services team members are meeting expectations of client;* Conducts ongoing training with both new hires and longtime employees;* Tracks and manages employee attendance;* Completes regular reviews of employee performance ;* Provides coaching and mentoring to all team members who are having performance and work issues;* Collaborates with various teams and departments regarding employee and operational concerns;* Alerts sales and hiring teams whenever a new hire is needed;* Regularly reports to the Customer Success Management leadership on key team metrics such as team performance, goals, attendance, and other issues; and* Performs tasks analogous to the foregoing. **Additional Job Requirements*** Minimum 3 years of experience in a team lead role.* Minimum 3 years of experience in the BPO industry.* Software knowledge: Microsoft Excel required; Microsoft Office knowledge required. **About DCX** DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply! To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers. To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more. We look forward to receiving your application and getting to know you better!*If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*